Koons Woodbridge Ford

Category: Ford dealer

Address: 13779 Noblewood Plaza, Woodbridge, VA 22193, USA

Phone: +15713393077

Opening hours

Sunday: 9AM–5PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–7PM

Reviews

Dennis Tryon

Oct 1, 2022

Purchased three vehicles at this dealership. The sales department always willing to work with you even after Koons purchased the dealership from Cowles. The only complaint is the title office. The title office needs better management. It's going on the second month waiting for my new vehicle registration. One of the sales managers had to assist my compliant.

Rock Smith

Sep 29, 2022

The service at Koons Ford in Woodbridge is consistently excellent. They are well organized and their facilities are extremely clean. They are prompt and receive you on time and have your car ready when promised. Debi in the service area is outstanding. She is very friendly, accommodating, and has great customer service skills. Service like this is rare in today’s environment. She is a great representative of the company. Please pass on my sincere “ Thank You” to Debi for a job well done. That’s what keeps customers coming back.

Dick Attridge

Sep 29, 2022

Service visit - They recommended additional unneeded work worth hundreds of dollars. Misplaced key, had to wait 30 minutes for them to find at pickup. Emailed service manager to make them aware…no response. Not the same since Koons took over. Will be using local independent shop going forward.

Belkis Gonzalez

Sep 28, 2022

The staff was very friendly and they have a game aria for the children and coffee or chocolate so that the customer can enjoy during the process of their purchase there and the building is very clean I loved going there it is a nice dealer 👍

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Questions & Answers

Do they have drop box for service?

Nathan Taylor | Oct 2, 2018
Koons Woodbridge Ford | Oct 2, 2018

We have a night drop outside the service department. Feel free to drop off at any hour.

is the service department open tomorrow? what time does it close today?

Stacey Green | Oct 2, 2018
Koons Woodbridge Ford | Oct 2, 2018

They are open until 5 today and closed tomorrow.

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Juan was my sales man he did an excellent job at explaining everything to me & my family. I 100% recommend working with Juan

Joshua Moore | May 4, 2022
Koons Woodbridge Ford | Jun 3, 2022

Joshua - We love to hear that you and your family enjoyed working with Juan to get into your new vehicle. Thank you for recommending him! All of us at Koons Woodbridge Ford wish you safe driving.

Does anyone else receive REPEATED recall notices from Koons Ford, on vehicles they e not owned FOR YEARS and refuse to update their records after you’ve informed them?!?!?!

Joseph George | May 4, 2022
Koons Woodbridge Ford | Jun 3, 2022

Joseph - I'm so sorry to hear that you've received unwanted communications. I understand why this would be frustrating and would like to see what I can do to help. Please call me directly when you have a free moment. Thank you, Curtis Graves - Customer Relations Manager - (571) 339-3077 x 26161

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Do I have to make and appoitment for an oil change?

Yvonne Avery | Nov 5, 2021
Sherri McCray | Nov 5, 2021

Yes

Do you offer a shuttle service?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

Our shuttle service runs from 8am - 5pm daily. Your service advisor can help you get shuttle service during the check-in process.

Do you have a waiting area with wifi?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

Our waiting area features comfortable seating, TVs to allow you to catch up on the news and we have wifi.

Do you sell tires?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

As the largest auto dealer in the Mid-Atlantic, we sell a lot of tires and pass volume savings on. We offer a best price match guarantee and installation by factory trained technicians.

I lost the key fob to my car. What is the average cost of getting a replacement?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

This is dependent on the make and model of your car and can range from $75-$400 per key. Best to call our Parts Department for your specific vehicle's key price.

My 'Service Engine Soon' light is on. What do I do?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

The engine service indicator light can come on for many reasons. What's most important is that you call us and schedule an appointment so that we can diagnose the situation. Although you may not feel, hear or see a change in your vehicle's performance, there may be an issue that will only get worse the longer you wait to have it checked.

Will you wash my vehicle if I get my vehicle serviced at your store?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

Yes.

Do you have loaner vehicles for service customers?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

We do, however they are generally scheduled in advance. When you make your appointment for service, as about a loaner and we'll see what's available.

Is your parts department open on the weekends?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

Yes, Saturday from 8am-5pm.

Is your service department open on Saturday?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

Yes, Saturday from 8am-5pm.

Do you sell genuine OEM parts?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

As a Ford dealer, we use only genuine manufacturer parts, installed by manufacturer certified technicians.

How do I schedule a service appointment?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

Easy! You can call us at (703) 986-5500 or use the service scheduler on our website!

Can I send a credit app before visiting if my credit isn't good?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

We can help find the right program for you. Use the finance application on our website to send us the basic information we need. We will follow up and walk you through the steps necessary to complete your purchase.

Can I turn my leased vehicle in at this dealership?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

If you have a leased Ford, you can bring it to us for lease turn-in and we'll take you through the process.

Are used cars covered by the factory warranty?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

Most cars and light-duty trucks with remaining factory warranties will transfer to the new owner.

How long can you take the vehicle for a test drive?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

Test drives are generally 15-20 minutes long. If you would like to take the vehicle for a longer period our sales team can arrange the details with you depending on availability.

What is the difference between used and certified pre-owned?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

Certified Pre-Owned vehicles have gone through a rigorous inspection, required by the manufacturer, to achieve "Certified" status and warranty. We will certify Ford vehicles as we are a Ford dealership. Pre-owned vehicles from other brands receive a complete inspection and reconditioning from our service technicians prior to being available for sale. Whether you buy a Certified Pre-Owned or pre-owned/used vehicle, you can trust that we will help you find a safe and reliable car that fits your needs.

Do you deal with out of state buyers?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

We sure do. Koons can title cars in all 50 states and work with military members and their families to title their cars.

Do I need to make an appointment for a test drive?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

An appointment is a great idea, especially if you're coming in to see us on a busier day, like a Saturday afternoon. However - we're always here, feel free to stop in and a member of our team will help you.

Can I trade in a vehicle if I still owe money on it?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

You sure can! We will walk you through all of the steps to trade-in and pay off your previous loan or lease during the purchase of your new vehicle.

Do you take older vehicles in on trade?

Koons Woodbridge Ford | Oct 1, 2021
Koons Woodbridge Ford | Oct 1, 2021

We will evaluate your vehicle and provide you a trade-in value regardless of the age of the vehicle. It takes about 15 minutes to get you a trade value.

How much is a diagnostics?

Kathleen Ludwig | Oct 2, 2019
Christopher Smith | Oct 2, 2019

I think $69 or $99

Oil change runs about?

Lando_parada Parada | Oct 2, 2019
Koons Woodbridge Ford | Oct 2, 2019

We perform a works package. It includes an oil change, tire rotation, and multi-point inspection. The everyday cost is $49.95, however, it can cost less during a promotion.

Any 2018 standard size Expeditions (LTD) in stock?

Roger Bran | Oct 2, 2018
Nancy Robb | Oct 2, 2018

I could only go by what i saw as i drove by. Id say yes, but a better way of knowing is to either call them or go to their website. 😀

Very professional and prompt personnel at Cowles Parkway Ford Service center.

Frannel Peteros | Oct 2, 2017
Dwight Harris | Oct 2, 2018

First time here and so far I am impressed with the professionalism and courteous nature.

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