World of Wheels

Le Pepe

This review is on behalf of my wife, whose first motorcycle experience was less than welcomed by World of Wheels in Seneca. James at the parts counter was VERY helpful for selecting a helmet and gloves for her and Duane (I’m pretty sure his name was) at service was excellent as well for going over maintenance and what-not.. so a star for the superb service there. The largest part of where this business fails is Terri in the office. The motorcycle was paid for via credit card because they accept that with a 3% fee (where a star was earned because that’s very convenient) and Terri knew this. Well she was doing her usual run down of warranty and my wife asked my opinion to which I said it’s not worth it because we planned on modifying it and we will be doing the oil changes ourselves. She PERSISTED to say “well it was built during the pandemic and that’s where a lot of problems seem to come from. Still, we declined additional warranty than factory. I then asked “how long do we have to increase the warranty if we did choose that?” And she says “anywhere within the first year but these rates are only going to get more expensive!” I blatantly said to my wife, it’s your choice but don’t let her fear you into buying it. I then left to test ride the bike before taking it home and after leaving she made the smart remark to my wife “Men never want these warranties”. YOU DON’T SAY?! Stop trying to corner people, that’s a terrible sales pitch. I understand that we didn’t buy any additional things to make your dealership any money (besides the safety items first mentioned) and we didn’t take a loan out so you aren’t getting your kickback but do you think I will come there to buy my next motorcycle or my next side by side? Absolutely not. Will I drive an hour or more to another dealer to not speak to Terri again? Yes yes and yes, even if gas is $10/gal. If you’re not making money because you’re eating the 3% credit card fee that you willingly accept then don’t take it on titles vehicles. Edit: Terri called my wife and apologized so I added a star onto the review for the consideration. Thank you for the phone call.

David Knapp

I was referred to Brian at World of Wheels by a friend who works in the Power sports industry. Brian was helpful and informative,.Quoting was detailed and provided within minutes. I added accessories after the initial conversation and all were handled and complete prior to pick up. The location was clean and well organized. I was greeted and helped immediately. First class operation. Everything was done via phone.

Ryan

Excellent team here. Very knowledgeable and helpful throughout the buying process

John Wilson

Bought the kids new helmets, gloves and goggles. Parts guy was polite and helpful. Price was fair for solid gear.