Wingate by Wyndham Ellicottville

Verified Hotel Guest

Positive: This hotel was very convenient to the things I wanted to see. Negative: The hot tub was not hot... waiting for a part.

Emma Dillabough

I was appauled when during check in was told about the $75 pet charge. I didn't look ahead of time which is my fault. But having a screaming toddler in the car and just having had a 2 hour hold up with car issues we were desperate and it was the closest pet friendly hotel. I was expectinga pet fee but have never seen more than a $25 pet fee. When we entered our room we immediately found a toe nail on our carpet. Gross in any hotel but especially in a hotel that clearly prides itself in cleanliness if you're charging $75 extra for pets. The woman at the front desk was very passive agressive. She came and vaccumed to toe nail and then proceeded to vaccum the rest of the room... as though it hadnt been done. If this was the case we would have appreciated being given a new cleaned room. Instead I had to shout for her to stop as we were in the middle of getting ourselves ready to go to the pool with aforementioned toddler who really excited to go. I asked on two seperate occasions (check in and check out) to speak with a manager and the woman in the morning said "I'm the best you're going to get" and really didn't seem very interested in any sort of customer satisfaction.

Hugo Stackel

Enjoyed staying here. What I liked: clean and modern rooms, friendly and efficient staff, good breakfast available, clean, well maintained, whirlpool and pool, very close to downtown Ellicottville and Holiday Valley. The parking situation is good. They are dog friendly too. Highly recommend.

Dorsena Drakeford

The customer service is great but the customers don't make it easy to relax there. We were woken up at 3 a.m. one morning by loud music above us and some drunk guys who "had a nightmare and were looking for a place to stay." It wasn't funny when we had two kids fast asleep. I wish they would check around more often.