Firestone Complete Auto Care

Robert Speer

Good service, a little hard to find from the back side road the first few times I went there no problemif your I-20 westbound, but it's well worth going there staff is great, and will work with you.

Tanya M

I made an appointment to have my oil changed, a vehicle state inspection and calibrate or repair TPMS sensor. I was told that it wouldn’t pass inspection because of tire treading on one side of the vehicle. When I asked how that happens, I was told “maybe a mechanical problem” When they told me my vehicle was ready, I asked was the sensor fixed, I was told “yes” I left the store and noticed that the sensor was still showing a problem. I returned to Firestone to inquire about the repair of it and was told (by Angelica) I maybe needed to drive it for 15 mins for the sensor to correct itself. I asked was it calibrated or replaced and asked her to double check with the mechanic who performed the work. After doing so, she returned and told me the sensor needed replacing and then proceeded to show me the ‘Recommended’ repairs needed on my paperwork, which was never discussed on checkout. I told them that that’s what I was originally there for why didn’t they perform that repair? She had no answer for me and just stared at me. Then I also see that they suggest a alignment too. I asked why wasn’t I told at the time of service so I could have added those repairs to my current visit and again, I received a blank stare. I spent two hours for only a oil change and a partial inspection. No customer service. This place has really declined since my previous visits. They used to be my ‘go-to’ place, not any more!

Crystal Maxey

Very nice shop and friendly staff.

Jackey F (Jackey)

Terrible. Came in for a brake light repair in January. Super weird that the light comes on that I need to get my brake light replaced in May. Go in. No one seems to know what is going on. I wait for two hours. They say they can’t find the issue. I’m taking my car to the dealership. What a joke. Will never come here again.