Homewood Suites by Hilton Mahwah

Bryan Kolb

Staff was very helpful. Breakfast was cooked so fresh that we saw them repeatedly going back to refill everything as they were cooking. I thought the pool would be a bit too small, but it never got crowded. We had a great time!

Carla Slater

Housekeeping and staff were wonderful, except the evening manager. He's lazy, and imo shouldn't be the face/ personality greeting you when you first arrive. The maintenance guy who also helps run the kitchen should be in a leadership position because he's a natural leader. Overall great stay but I notice everything and I always try to leave constructive criticism when possible

Verified Hotel Guest

Positive: Great location and the staff were fine. The room had been treated roughly but was very clean. Also, the laundry center was be helpful. Negative: Didn't realize it was a 1-star until we arrived--too hurried with the booking. No amenities. Two pillows on the bed, two towels each, a bar of soap--the minimum. The kitchen had nothing. If we'd wanted to cook, it would have been impossible.

Jeannie K

I am very dissatisfied my stay at Homewood Suites by Hilton Mahwah. The room was not dusted properly and several areas including table and drawer tops were dusty or dirty with oily fingerprints. In addition, we found cobweb in one of two rooms and had to call the front desk to have someone to come over and remove it. Curtains, carpets, and couches have minor stains and smelled funky; They weren't washed, vacuumed or cleaned regularly. That is not the only problem. When one of my guests were about to use one of two bathrooms in the suite, we found fecal matter in the toilet bowl. This is COMPLETELY UNACCEPTABLE. We also found out that the toilet's flushing is very weak. These two problems were supposed to be fixed PRIOR TO my check-in. We called the front desk to alert this and somebody left a plunger outside. This makes sense if I or one of my guests were making bowl movements and somehow clogged the toilet bowl, but we're talking about somebody's feces!! My brother fixed the toilet with the plunger as we got five people in the suite and need two baths. Instead of having a relaxing weekend together as a family, my brother fixed a hotel room's toilet. Very depressing! Found more plungers at other suites' door too. The plumbing problem seems to be common here. Finally, my family and I found that the hotel's electrical wiring is bad in the kitchen area (at least). The electrical stove barely heats up to boil water in a pot. I brought an electric pot to use it in the suit to boil water just in case. It took much longer for it to boil water than when it was used in my house. Maybe because they have many long term residents who use more electricity? The hotel needs an electrician to investigate this issue. The dining and common area (not the front desk) is not cleaned well and I saw trash left on the floor and/or tables. Instead of offering complimentary breakfast (food is just OK for a 3-star hotel), hire specialists to fix problems!! Three of my family members have chronic medical problems with weak immune system. I just hope we don't get sick. It's the worst 3 star hotel we've stayed so far!