Patelco Credit Union

Tri Tran

The 2 stars is ONLY because this branch is around the corner from me. This review should really warrant a 1 star. My wife and I went in to open up a new account (checking, savings, etc) and a signature line of credit. We were helped by a lady named Sheryl (Apologies if i got the name wrong) and we thought we were in good hands. The nightmare started when we were rejected for our line of credit. No problem, things happen but we inquired about what caused the rejected. Come to find out, they only ran my credit as the primary. We specifically told her to run my wife as the primary because I am in the process of rebuilding my credit. My wife went back to the branch apply with just her income and we thought we put this to rest. Today comes and we were curious to see if we were approved or not. We decided to call Patelco and the customer service representative advise us that they were not showing any documents relating to our request. The person who helped us at the branch DID NOT save the information that my wife provided and in turn, the under writers couldn't proceed. Nothing was accomplished. This is very concerning especially being a new customer. I am very disappointed in the level of service i have been offered by the branch representative. This has caused so many parties to have to be involved when it should have been a standard SOP.

Karen Santana

Today at Patelco, Candice helped us out so much. She was very pleasant to work with and explained everything to us in detail so we could get the best rates for what we we're doing. Also, we opened two additional accounts. Excellent customer service that we have had in a long time. I would definitely recommend going to see Candice she's excellent to work with.

carlos aguilar

Great team of banking professionals always available to meet any needs or service! Candice and Mark M have been amazing to work with for the past 10 years

Desiree Garcia

Been a member for almost 20 years, couldn’t be happier with their services and customer service. From car loans, mortgages, checking/savings and investments for me and my child’s future. Everyone at the Elk Grove branch is amazing.