Verizon

Emily Bista

My experience at this store was the best i’ve had at any verizon! i came into my appointment early last week and didn’t have to wait very long. i was greeted by the friendly staff. there was an issue when I first arrived but it was solved very quickly with the help of the associate that was helping me. the process felt very quick, but was still able to get all my questions answered. i was there for about 2 hours, but the friendly and helpful staff made it feel like a short time. the guy who helped me (i feel so bad i forgot his name) was beyond helpful in the process. asking me questions, really getting to know each other while going through the process. i would recommend this store to anyone who is a verizon customer. the staff is so sweet! i will 100% be coming back in the future for everything! thank you guys for the relaxing experience!! :)

Amy Caccamo

Horrible customer service, the lady who helped me was completely unprofessional, didn’t seem to know what she was doing. She was very rude. Will never go back to the store again!

Tess Rutkowski

My experience with this Verizon location has been terrible. My family decided to go into Verizon to trade-in and upgrade our current phones. Upon speaking with a sales representative for 2+ hours, all four of us were told we would receive …Hi Tess, we're sorry to hear about the issues you had with your trade-in. We should always clearly communicate the full terms of our promotions and deals so that we may avoid any misunderstandings. We will be escalating your review so the appropriate team can look into this. Please reach out to us at [email protected] and reference Google #1200827832 with the best number to reach you so we can get in touch with you. Thank you for your feedback.

happyxlyss

Definitely worth taking the extra 10 minute drive to the Lake in the Hills location. Crystal Lake location sold us a wall block that broke after 2 weeks of use and then wouldn't exchange it. Come to find out the wall block they sold us …Hi happyxlyss, we're sorry to hear about the issues you had with your device. We want to provide you with the best products to cover your wireless needs and make sure you're getting the most for your dollar. Your feedback has been escalated for further review. Please reach out to us at [email protected] and reference Google #1196272418 with the best number to reach you so we can get in touch with you. Thank you for your feedback.