U-Haul Moving & Storage of Alsip

Carlos Martinez

Fast friendly and easy.

Kandy Stoeck

Rented a truck from them. Forced to use the Alsip facility. Returned the truck in 3 hours. Put gas in it before returning it. Was told it wasn’t enough gas. Took pictures of the gas gauge had a receipt and fought with Diana Rios about it. Was told the account would be put on hold until I could speak to the reservation manager. Got a receipt this morning with the charge for 4 additional gallons of gas. Started calling at 7:45 was on hold and subsequently disconnected 5 times before speaking to anyone. When I finally reached the person I needed I was told a customer complaint was being filed and I would get the money back. I inquired how this would occur. I was handed over to Shannon the Regional Manager who was abrupt and talked over me the entire time and then disconnected my call. I am aware that help is hard to find but this is ridiculous! It’s now on me once again to monitor my credit card to make sure I actually receive a refund. Don’t do business with these people it is absolutely not worth it.

Ron W

Clean location.