Little Caesars Pizza

Sam Hunt

Got the extra most bestest combo, of crazy bread, and pep pizza. Got in the car, pizza isn’t cut, and we asked to get it cut, they didn’t even cut it all the way through. The ranch they gave me was bad, separated and nasty. Horrible wait, and customer service.

Shuga Ghost

I understand being short staffed but that is never an excuse for poor customer service. I placed an order through the app and received confirmation that it would be delivered in approximately 35 minutes. My driver texted me to tell me they were out of the soda I chose. This message was received at the time I was told my order would be delivered. An entire half hour later, he texted me again and said he has to leave because the wait is too long. So, I called the store to check in because that seemed extremely odd. A girl answered the phone (I believe she said her name was Heidi) and was clearly exasperated. I told her the situation and let her know, I just wanted to check in on the food I’ve already paid for. She got extremely defensive and told me they were short staffed and their manager left. As someone who has worked a lot of customer service, I get it but you don’t talk to your customers that way or give excuses. She rudely told me my food would be PUT IN THE OVEN NEXT. That is nearly an hour and a half after I sent my order to the store. I let her know I wasn’t trying to be rude but I had been waiting a really long time for this food. Instead of offering any apologies or anything to rectify the situation, she told me my food would be ready soon and hung up on me. I had to call the customer support line and wait on hold for nearly 20 minutes to talk to someone about what was going on and even the guy who answered there wasn’t much help. My order eventually arrived uncut and undercooked. What a huge waste of money and time. If I could give zero stars I would. According to these other reviews, this wasn’t an isolated incident either. I will be taking my business to their multiple competitors along Sullivan.

Hannah

Another bad experience. This stores expedition process is a joke. I just waited 37 minutes for an order with three items. I was assured it would take “just a minute.” The customers who ordered after me were all gone by the time my order was finally ready. And when I asked for the manager and 1-800 number; I was given snarky attitude and told to go online. The manager spoke rudely to her employees as well as to the customers. She stated she was very understaffed, that’s understandable and forgivable. But to not follow BLAST or “please/thank you,” is where I draw the line. Hire better, cleaner more competent people please.

Nicole Adams

To the lady who took my order and has a family member who is also autistic like my son, thank you for doing this and thank you for making my sons birthday amazing. He’s so excited and loves his pizza. You guys definitely don’t let us down ever. Thank you a million times!!!