Ravines Wine Cellars

Wendy Evinger

Red wines 🍷some of the BeSt !!!!

Sofia

The charcuterie, as mentioned in other comments, is very little taking into account the price. I didn't like any wine I tried, tasting is more expensive than one bottle, staff is pretentious but not knowledgeable. There are much better wine areas nearby, honestly priced, less touristy, warmer and knowledgeable staff, don't go to finger lakes in general, there is this "attitude" around and its not even really that special. For example you can see the winery denying the testimony of customers and trying to minimize their opinions, I was there, what is told by the customers its true. On regards to your reply: I am not surprised that you find "impossible" to answer, in your replies you seem to be disconnected of what happens in your venue and more focus on insulting than been constructive. About the tasting, I think we were charged for $20 dollars but I cant really tell for sure, I can get a bottle of better wine than yours for that price, but lets say I am wrong and It was $15, is still not worthy. And yes, I enjoy any wine as far as I find it good, despite the price (affordable or expensive), is bot about been pretentious.. I would rather buy a bottle of European wine (better and cheaper) for the prices you offer and the quality of your wine. Finally, "wherever I am from" .? Well, readers what to say, yes? here "customer service" of Ravine wines!. This recaps the atmosphere you will find around.

Rory Montgomery

Unfortunately I cannot comment on the wines as I never got to try them. My wife and I were on a ride on a rainy day in the area and having hears good things about Ravines we decided to stop in. First mistake was not having a reservation. The huge old barn was serving two other couples. Our 2nd mistake was having our 6 lb blind canine companion with us, we were told that dogs were only allowed outside. They offered a tasting on the porch which we accepted. We were seated and in short time one of the 3 staff, waiting on all 6 of us, brought us a wine flight choice list and opening taste of a Bubbly Reisling. We waited another 15 minutes and no one came out to take our flight order. We left. Absolutely the worst customer service experience we have ever had at any Finger Lakes winery. I am very disappointed in your reply. First we had accepted your dog policy even though previous reviews clearly show large dogs in the barn. Our 7 lb Yorkie Poodle must have been terrorizing. Second we saw 3 staff in the tasting room and the one that greeted us went to question a manager regarding the dog. At the time we walked in there were 4 other guests in the bar, two of whom left several minutes before we did. To only have 3 staff to wait on the remaining 4 of us must have been a terrible workload. A simple "Sorry and we hope you visit again so we can truly show you our wines and the importance of satisfied customers", would have served much better than an excuse filled reply that implies my review is not factual. Your reply cements my opinion of your value of customer satisfaction. We are frequent visitors to the Finger Lakes, love the wines and terroir and always promote the area to fellow wine lovers in our travels. Your indifference to your service and reply to the honest review will ensure that we do not visit again. The Finger Lakes have many wineries that offer excellence in both the wines and customer satisfaction and we will choose to spend our time and money with those that do!

Susie Hewy

We went down the very bumpy road to get to the Winery. We were the only folks there we sat down and the wine server said hello then answered the phone. He walked away went in kitchen then out to wine store and still hasn't waited on us. Its 90 degrees!!! We finally had to leave while he was in the aircondioned store. Thanks Alot!!