The Hills Apartments

A Hey

I would compare this place to dealing with insurance. Constantly having to chase and fight for what's right and to get taken care of. If you're lucky and never have a problem come up, then I'm sure the place is just fine, for the price. Phil, Travis and Darcy are at least a good team to interact and talk with. They try their best. I've had 3 issues so far that have been extraordinarily annoying to deal with. Both are issues with corporate policies or what not. 1)renters insurance 2) leaky ceiling took 2 months to fix 3) mailbox key Renters insurance: my agent started my policy by changing over another policy so it renewed about a month after I moved in. They charged a fee (as one ended and the other began same day) and I had to chase around and state my claim for the regional to remove it as it literally makes no sense. I know others haven't been as lucky to get it removed. Darcy upfront was even saying she doubted it would be taken off, like what? Leaking ceiling: oh boy. We couldn't use our main room for 2 months. Roofers came out twice and they fixed our ceiling a total of 3 times. 1 was to redo after what looked like a bad job? I didn't ask for a redo but it left major dust all over my apt. Maintenance tried their best and were apologetic but I was cleaning for like 2 straight days. I emailed the regional for a compensation for the whole thing and was denied. They said they'd shampoo the carpets only after I asked. This is also after I always had to call to get them to come back out and finish the job. Emails after emails. Maintenance in and out a lot. Not sure if they're ridiculously overworked or what but this was the most annoying situation to go through. I'm sure it was for them too, but at least they're getting paid. It isn't fair or right to be paying full rent while dealing with that bs. Said it was liveable, but we couldn't use it, so how does that make sense? Mailbox key: this is my first apt complex that doesn't manage the mail key. You have to get that set up with USPS directly. It's been 3 month and I still don't have a key. They need to manage the keys! Again, maybe I was just unlucky but damn it's made this apt an awful experience.

Frances Avellez

Treviso and phill very nice guy when it come to asking question very Pleasant the grounds are cut very well neat

Suzan M'mhango

Great maintenance good service and good job I am happy to be here at the hills apartment I enjoy everything about the hills apartment so peaceful

Pascal Kulumba

We So impressed with the maintenance their work is good and they are so easy to talk to concerning the problem we have in our home we are enjoying our staying at the hills apartment thank you so much for your help.