Empire Visionworks

Jim Kittleson

As a healthcare provider myself, I know that sometimes providers run late and I try to give them the benefit of the doubt, but I would never do to a patient what happened to me at Visionworks: I arrived for my late afternoon appointment about 3 minutes late. I was told that the doctor was running behind 30 minutes, but since I arrived late I would have to reschedule my appointment because "the doctors don't work past 5:00." That is not good customer service. Period. If I have a patient scheduled and I'm running late, I may offer a rescheduled time, but if they are willing to wait then I work late - I'd have gladly waited for the convenience of not having to come again. That cost me an hour of leave time that was completely wasted. And this isn't to criticize the staff at the store - this is a management issue. Another issue with Visionworks is the phone system - it is virtually impossible to talk to a live person at the store to solve a problem - all you can get is a computer system and at most a promise that "someone will return your call" - which never happens. Even though customers and staff and the store have complained endlessly about the phone system, the management has done nothing about it. It is not the store I am critical of - it is the management that have created a customer-UNFriendly business. My business may be going elsewhere.

Bill Balzer

I went online and scheduled an appointment. I had to wait 3-4 weeks. I showed up early because my insurance changed and so I figured I'd give them a little time to update. They told me that they can't find my appointment in their system and that I'll need to reschedule which would take another 3-4 weeks. I mentioned that their website says that walk-ins are welcomed. This isn't the first bad experience that I had here. None Nonetheless, I won't be going to them anymore.

Marci Buckley

How on earth can you get ahold of a real person at this location? Doctor is great, front desk techs are not very pleasant.

Joel

Rude staff and scratchedy glasses putting on a new pad with her Pliers… never going back lose your nasty attitude keep losing costumers fine with me..