Russell Plywood Inc.

Craig Donaldson

Thank you Jordan for all of your help with my order. Walnut ply looks great , my client will be impressed. The delivery driver was helpful and professional. Great experience.

Glad Mananov

Delivery In/out very quick once you have an appointment. There is a low bridge right by the facility but 53” trailer&sleeper cab could easily fit on middle line.

bruce maclachlan

Need better comminication on deliveries

J. Hankins, CKD

(9/14/21) Had to ammend previous 5-star review to 3. First I will say that we "had" a fantastic driver (he's sadly no longer driving). Their dispatch department is abysmal. They knew that the driver for the truck coming our way Monday called out (there was not going to be a delivery). Ok, simple... call people who'll be affected (too simple). Why am I learningo of the no show when I call to ask "about when" the driver will be here. Then, when I'm told of the Plan B...a Tuesday truck, why not pass along the contact numbers (I provided) to the not-regular driver. I can give him the 4-1-1 on our entrance. Instead, their driver arrives, had "tude", won't enter the driveway, and expects me to offload 45 sheets (plus) on a busy 4-lane highway (I don't think so). His customer service skills were sub-par. Poor communication isn't (in my experience) something new with Russell dispatch. I feel bad for the sales staff who have "teammates" who could care less about their customers (the source of their $$$). Dear Russell management ... get it together. In fact, call me... happy to share my experience about both driver and dispatch. Unacceptable! Oh, a side note, one of your competitors trucks (same size) delivered today ss well without any complaint.