Charlotte Appliance & Furniture

Marilyn Santiago

First the lady couldn't find my invoice until I called back with my reciept. What I was told last I spoke with them was "just call us back when you're ready for delivery" That's not what happened. To find out they cancelled my order with no verbal nor written notice for appliances that were paid for prepandemic with the excuse of "the pandemic happened and prices changed" I didn't know prices can change on products that were already paid for🤷🏾‍♀️ I bit the bullet on that and despite my gut feeling still did business with them. On delivery day I was 12 minutes away coming from my PT appointment I arrived to find the appliances already in my house when I said WE would be using the side door I didn't say for them to let themselves in I said I was 10 12 minutes away they put the appliances in my house in the middle of the room and bent my door sill. I call and what I got was "they didn't damage the door sill. and to quote George again" it's not like the door is brand new" it's a 3year old door that was costly $1,900 down the drain thanks to Charlotte appliance and there bad business practices. Not ever again sure isn't like it was. They made me feel like I couldn't afford my appliances that I ALREADY PAID FOR. To quote George again "LG is super expensive now" when I asked what the price difference was implying that I couldn't afford it because I guess my last name looked like I can't afford it . Shotty business practices they don't care if this colored girls property gets damaged because a $1900 plus taxes and delivery not mentioning the install to George the door is "not a brand new door". It is my property that their delivery people damaged and let themselves into my home without permission. I am appalled. I DO NOT RECOMMEND doing business with This Place and the prices are pretty proud as well.

mattk04

Always prefer to support locally owned businesses. Went here based on reputation and was not disappointed. Tony sold us a sofa, loveseat and recliner for our newly painted living room.

Mirya Williams

Great selection and customer service. Just found the same thing elsewhere cheaper!

Emily Shea

Great experience. They had inventory of the item we wanted, good quality name brand and affordable pricing. We were in and out within 10 minutes which speaks to the simple, quick process they have. Andrew was friendly and helpful and not pushy. We will return again for future appliance purchases!