Play It Again Sports Evanston

Kristina Grigorova

My son’s hockey team ordered a embroidered tracksuits from Play It again in Evanston. My son’s name was spelled wrong so Mike said they’ll fix it but before that he made sure that it wasn’t my mistake on the order. My response was “no problem, it happens”. A week after I picked up the tracksuit with the fixed name and paid the full price of $155 for it. When I got home I noticed that there’s a small hole in the back and called Mike to let him know. I brought it back and after I didn’t agree on $10 or $20off, he started yelling at me. We agreed on 50%off for the jacket if he can fix it. Today he calls me and tells me that 3 different places don’t want to sew it because it’s going to be visible and suggests that I buy a patch to sew over the hole. When I asked for my money back so I can buy a new jacket and bring it for embroidery myself, he accused me that I’m a scammer and suggested I’ve done the hole myself! I got a refund and was told to never come back. No need to say that I was treated rude, unfair and unprofessional by the owner Mike even though none of this was my fault. Instead of taking responsibility for their mistakes and make the things right for a customer, he preferred to lose a client. I’ve bought almost all of my two sons, my husband and my hockey gear from this store and the young people who work there have always been helpful and polite.

Sharon Pizarro

I love this place!! Mike helped my handicapped husband get on and off exercised bike's so he could get the right one for him and offered to bring it to us!! What a guy!! People like this have special hearts!!! Thank you for everything,

Diana O'Neill

Really appreciate what this business does!

Rio Kadono

Owner accused me of buying skates just to use it once and return it. When I told him that wasn’t the case and I never even used it, he got mad and kicked a pair of skates on the ground and told me that play it again wasn’t a free rental place. Terrible service