Greenforest Fireplace and Patio

Ethan Burgard

Terrible experience. Walked into the store to ask a question about placing an order for an electric fire place and staff member immediately shooed me away saying he was with an important customer trying to handle a project. No other staff were present and I was told I’d need to come back or call on a different day to get my question answered. Will not be ordering appliances from this store due to incredibly poor customer service

Frances Belmonte-Mann

Great service with Ray

Blake Henderson

I was a bit apprehensive to visit Greenforest after reading some of the negative reviews, but I felt it was in our best interest to get a second quote after visiting the a competitor nearby. I am happy we gave Greenforest a chance as the all-in final price saved us about $600 for a comparable product and service at the competitor for our wood to vented log conversion. I would recommend coming into the store with your firebox dimensions and a few pictures of your existing set up to help keep the conversation on track. (Photo: I painted the brick and surround prior to installation. Greenforest installed the burner, logs, embers and lava rock.)

Virginia Pace

I had a rough concept for a 2-sided fireplace for our 100+ year old home. I went to the store and Rey (Jr) helped me look at options and assured us they could handle all aspects of the job - not just installing the fireplace but also the stone work, gas lines, and help with the design. Reynaldo (Sr) came to the house and we discussed the options (only a $95 fee). We decided on a plan and then placed the order for the first phase of work (fireplace installation and buildout of mantels). They quoted a firm price and kept to it even though there were some changes/ challenges along the way. Their requests for payments along the way were very reasonable. During the work, we made adjustments to the design based on our preferences and their suggestions regarding the exact location, where it would turn, etc. It was very helpful having the design process be so interactive as the work was being done. The workers were all very polite (and wore masks at all times (Covid precautions)) and cleaned up the area well at the end of each day of work. After the first phase was done, we then decided on which stone to use (again, with some help from Reynaldo Sr), trying to get two different looks for the different sides of the fireplace. That installation went well. In the first installation, a side panel of the fireplace insert was slightly damaged and they replaced that no problem when they completed the stone. They also completed the electrical relocation (and added two new outlets for new sconces) and the relocation of the gas lines as part of their scope. They also recommended a contractor to complete the walls we opened to complement the fireplace. Overall, we are very happy with the process, the cost, and the quality of the work. It was great to work with one group who took responsibility for the entire scope of work and not have to organize between different companies. Below are two before pictures and two after pictures of the two rooms (living room and dining room) that share the 2-way fireplace. The fireplace (gas ventfree) provides a lot of warmth and has been a game changer for the winter as that part of the house was hard to get warm previously.