Firehouse Subs Ogeechee

Michelle Ladlee

I will give a place several chances before giving a negative review. This place got 4 from me. I will jot go back. I was going to write all the reasons, but I will just post what happened today. I ordered online, was given a pick up time, and the money was taken from my account. I get there to pick up my order and it is not there. The lady behind the counter asked me for my name. I gave it. I showed her my order and my pick up time. She went to the other lady and asked if she had made the order. ( they were very polite and tried to help.) I was then directed to the guy manning the register. ( I sincerely hope he is not the manager) I showed him what was on my phone and informed him the payment was made. He just kept saying the order was never received. He then confirmed that I placed order to that store. And again said the order was never made. He said I could place the order again. Before doing so, I pulled up my bank account. The payment is pending, I showed him that as well. And again he said the order was never placed. I asked him how I received a pick up time and how was a payment made if I never placed the order. He had no answer. I told him that order was made on his website. He replied that it wasn't his site. ( I get that he does not own it, but he is a representative of Firehouse while he is there, therefore he is/ or think he is part of the company). After about 10 minutes of wasting my time I told him to just forget it and that I would dispute the charge with my bank. As I was walking out, he just had to keep running his mouth. He said "well yeah, the order was never placed and that I was just trying to get a free meal." Seriously, this is who you people want representing your brand? Please tell me how I received a pick up time and my card was charged if I never placed the order? I went to your competition and received such friendly service from the moment I walked in the door to the moment the lady gave me my meal. They will be getting my service from now on!

Chris Shearouse

For my first time ever going to firehouse subs food is awesome will for sure be back and the staff is very friendly couldn’t ask for a better place to take the family too my hat goes off to the employees and restaurant was clean I will for sure be back

Nicole Nagy

Really good experience here! The food was amazing, and the cashier helping us went above and beyond for my daughter! His name was Shack working night shift here 😃 THANK YOU 💓

Jana Higginbotham

Great food, friendly service and little wait time.Jana, thanks for the 5-stars! We hope this means we can count you in as a fan. Come see us again soon! Anna/Guest Services