Biggby Coffee

Scott

I don't foresee 4.5 Stars or even Biggby Ceder Springs sticking around much longer if this location doesn't fix the poor service. I'm not sure if they recently changed ownership like I've heard but that would make sense because for the past few months even with six staff members, they could not keep up with regular influx of customers like they have in the past and that was even less staff. I don't know if this is a combination of poor ownership or lack of training but today I sat in the drive-thru line for over 15 mins without moving forward. I finally decided it was not worth the wait and when I pulled around I had seven cars in front of me still that had not ordered. It would have been able to drive down to the Rockford location and back before being served here.

Earla Alber

The drive through has been a nightmare for a few weeks now. I have waited in line for 20 minutes or more only to leave without an opportunity to order. I know everyone is short staffed but something needs to be done to shorten the line wait time. Perhaps limiting the order to two drinks. Anything larger needs to be done inside. You are losing lots of money with people leaving the lines.

aleece4

I just waited in line for more than TWENTY minutes and watched no more than three cars ahead of me go through. I wish I could say this was a rare occurrence, but it's not. This Biggby is only five minutes away from where I work. I should not need to give myself a HALF HOUR to get a coffee before work. I've never experienced such slow and incompetent service.

Madison

Coffee taste fine but disappointed with the sizing. Ordered a 20oz tea and a 24oz coffee. The tea was given in a 24oz and no receipt given to show if I was overcharged because it’s not what I ordered. This is the second time the sizing …