uBreakiFix

Austin O'Hara

Update: The store manager contacted me having seen the review. He verified they had staffing issues but explained it was no excuse for the lack of communication and apologized for the experience. He offered to refund over half the repair cost I paid and ensure that the game card reader was replaced and everything was working. Given his response I figured to give them a second chance. This time the repairs were prompt, the staff was communicative and in the end the Switch is working as it should be. Kudos to the manager for making up for the experience. I would use their services again based on his handling of the situation. Brought in a switch lite to have repaired, was quoted 3 to 6 days for parts and 1 day for labor once the parts come in. After 10 days I called and left a message trying to get details. Called several times the next few days but no one was answering the phone. Finally got a hold of their corporate escalation team who tried contacting the store and also got no response for days. I finally had time to drive to the store 2 weeks after the quoted completion date and was given excuses about staffing issues, my parts being lost in shipping the first time they were ordered, and told that their phone lines had been down for 2 and a half weeks. Right. I was then told they were actually in the middle of repairing it and it would be ready the next day, which it was. I was also quoted $124.99 plus tax for parts and labor, at the time of quoting the associate mentioned a $15 dollar discount that would be applied at time of payment, when the device is picked up. When we picked it up the associates were unable to figure out how to apply a discount to the bill and we were forced to pay full price for a repair that was supposed to be discounted and took 3x longer than it should have with no communication from the store. It's worth mentioning that the escalation support agent I talked to had been dealing with multiple similar claims from this location, repairs that were taking far longer than quoted, no contact from store, and no one answering the phones for customers or their corporate teams. I have been to other locations of Ubreakifix and had great experiences, I will avoid this one at all costs should I need electronic repairs in the future.

Bev Stamm

Husband thought he needed a new phone because he couldn't hear out of it and had it fixed in 10 minutes or less. Awesome service & great price! I'll be back!

Vince Edwards

I took my ps4 in for repair they said they clean it but it still not clean and now it freeze up on me I never had this problem before they repair the power supply and they told me they clean it but it still dirty and now it freeze up on me I dont know if they use the same power supply that was already was in my ps4

lillian crabtree

These guys rock so hard! They took care of my phone so quickly, with a smile, and minimal cost! Yes this Friday the 13th turned out lucky for me! Ubreakifix on Houston Rd in Florence saved me! Thanks guys!