The Dr. Martens Store

Category: Shoe store in New York

Address: 868 Broadway, New York, NY 10003, USA

Phone: +16464490086

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–8PM

Saturday: 11AM–8PM

Reviews

Sarah Browning

Aug 20, 2022

While the girl handling my direct shoes and helping me was polite and informative enough (this is why I gave it one star). I found the rest of the staff to be loud, intrusive and put me off to the whole shopping experience at this very small store. The mirrors are tilted so you can't really tell how you look. The other staff seems to be breathing down your neck and won't give you the required time and space to make a buy. I don't want to be rushed when trying on shoes and boots with this price point. In addition each style had me at a different size--so sizing is inconsistent and there are no half sizes which makes sizing even more difficult. You end up having to wear really thick socks if you don't want the shoes to rub against your heel. I gave up and went to DSW where the selection is smaller but at least you can try your boots on in peace without staff looking at you, There were a lot of workers in that small store and they made tons of noise-- I couldn't even think. Go to Urban Outfitters or pretty much anywhere else and try these shoes on in peace. There also seemed to be no manager there to keep workers in line and act professional--very disappointed in this store. The other reviews seem fake or maybe I went on a bad day or hour.

Jeffrey Carr

Jun 27, 2022

I’m sure sales teams don’t hear it very often enough. Hopefully I can share some positive words of encouragement. On June 14, 2022 I visited the 868 Broadway NYC. Some medical friends suggested I check out Dr. Martens because I had reconstructive food surgery and needed deep and well supportive shoes and that some of the shoes might work well with my special shoe inserts. So, I got to the store [I haven’t been in a Dr. Martens in multiple decades] and thought I might be a fish out of water because it had been so long, and styles have changed. To my pleasant relief, both Diana & Kevin where kind with pleasant demeanors, courteous, thoughtful, helpful and I felt like a long-time regular customer. Diane helped me find the best shoe that would work for my lifestyle and walked out a happy customer! Talk about going the extra mile…. I still have a little trouble walking so they offered to ship the shoes to help me out. I won’t hesitate to visit that store again the next time I’m in NYC. PS: The shoes got to my house in CT before I did!

Phoenix

Jun 19, 2022

Closed at 3 pm on a Sunday.

Pulp Skeleton

May 1, 2022

Friendly and accommodating.

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Questions & Answers

does this location carry kids?

John Lichioveri | Jan 3, 2022
The Dr. Martens Store | Jan 3, 2022

yes. we have limited styles of kids footwear.

Are they accepting cash?

Allyn Barragan | Sep 30, 2021
Tyesha Jackson | Sep 30, 2021

Yes

Hello Dr. Martens. I met a problem with your boots. I bought a shoes here (868 Broadway, New York, NY 10003) in 04.10.2019, but your sales made a mistake and sold me two left boots. Oc course I can't dress in))) How you can help me?

My Account | Sep 30, 2020
benya chivpat | Sep 30, 2020

Take them bk with receipt in hand. They are good about that. They sold me a size too small. On the first outing. I was in pain. Took them back no question. Been sportin' them since. Good luck.

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do boots for women come in wide width

Rita Gaston | Oct 1, 2018
Robert Perez | Oct 1, 2018

Yes

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