Comfort Suites Yakima

Lindsay Y.

I usually don't stay here, but my normal place was booked so I took a chance. I was sorry I did the moment I walked into our room. It smelled like someone had been smoking I'm there for a month straight. There were big, yellow stains on the sofa pull out mattress cover and what looked to be red lipstick smudges on the pillow case. I was able to get a new room, thankfully! The pool was filthy! I ended up skimming it myself after finding a bandaid, giant hairball and a few other things that don't belong in a pool! I was charged for 3 nights, but I only booked 2. It wasn't a hold like hotels often do, it was an actual additional charge of a full night's stay. When I tried to contact customer service, it was non-existent other than a generic email that sends an auto-reply. I called the front desk numerous times to speak with a manager, but I was given the runaround every time. I finally reached someone by email and explained everything that transpired. They argued with me about the charges and offered me points for a free night. I wanted my money back! Not only did they not refund my money, they also failed to give me those points for that free stay and they didn't respond to me again. I don't recommend this hotel for many reasons, the location, shady people hanging out by your car during the night, outdated, cigarette odor in the rooms, filthy and unsanitary pool, terrible customer service!! Overpriced by far!! You can get a nice King Suite at one of the brand new hotels in Yakima for less per night.

Paula Peak

Tony was amazing at the front desk. Beautiful rooms and a nice and quiet stay. Great check out. We will definitely be back!

Rhonda Peterson

I stayed here in Yakima while my father was in hospice. I had to extend my days on a daily basis, and was always able to keep the same room. The staff was so warm and friendly it made my stay twice as Nice, the lady who runs the breakfast area was oh so kind. And one of the ladies at the front desk was so kind to me on the phone every time I would call an extend my day. I give this place a four stars

Anonymous

Horrible $209 experience! The heater would not work right, or shut off. The extremely noisy fan came on every few minutes, ran for 20 seconds and shut off repeatedly accomplishing nothing. This went on all night. In addition, the fridge compressor was extremely noisy (old) as well. Attempted to turn down the thermostat, but the nob had been removed to keep people from doing that. That spoke volumes. Upon checking out the clerk apologized and said they get lots of complaints on the heaters and knows exactly what I'm referring to. He said that during the cold weather the units do that automatically to keep the core from freezing and it's annoying, even in his office. He suggested I call the office on Monday morning and complain to someone who might be able to do something for me. He said that had I complained during the night, that they tell the guests to unhook the power cord and guide them through the process over the phone to get away from the noise. Wow! We loaded up on coffee and made the journey home to get some sleep. Never stay here again.