Best Buy

Category: Electronics store

Address: 2850 Deerfield Dr, Janesville, WI 53546, USA

Phone: +16087582156

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Richard Bouziane

Jul 25, 2022

Always one of my favorite places to browse 4k movies and video games. Thanks for still having a really good section for physical media!

Dennis Clausen

Jun 27, 2022

They installed a new stereo in my Jeep. The appointment was on time and they did a nice clean installation. Great Job

Nikki Rowlett

May 23, 2022

Krystal was a great team member. Very helpful. I was disappointed in the store inventory, lots of empty skus. However she got what I needed ordered to be shipped

Cassandra Garcia

Mar 20, 2022

I would give no stars if I could. I visited the store on Saturday March 19th in the morning. I went to go look at DSLR cameras. Tested out the Nikon and everything was blurry, one look at the lens and I knew it was because the lens needed to be cleaned. So I went to the front of the store and asked if they had any lens wipes. They misunderstood and took me to the camera cleaning products - I said no, I'm checking this camera out and look see it's dirty on the lens everything comes out blurry cause it's so dirty. She said ok I'll check with my warehouse and walked off for a long time, another worker passed and I told them what happened - they said oh that's cause we can't understand you. What you say doesn't make any sense. (What's confusing about a customer wanting to try out a test product, yet can't because a dirty lens? Then asking for it to be cleaned?). It was the worst experience. I was totally dismissed by the first worker, then invalidated by the second worker. Are we not supposed to be testing the store products any more? Like why was every single screen in the store dirty? Why were there 5 people on the front of the store just standing around doing absolutely nothing - then when a customer asks for help they are so inconvenienced?

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Questions & Answers

How the hell do you get a person on the line when you call this store!?! Un-*******believable!!!!

Rose Johnson | Mar 18, 2019
Michael Mugnani | Mar 19, 2019

Off-peak? You'll NEVER get an answer as the phone tree is meant to turn away almost every question. Don't follow its suggestions.

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This is nuts. You cannot even get geek squad appt for in home. Is there another computer repair service in janesville?

Sandy Bouchard | Feb 15, 2022
Bradley Jacobson | Feb 16, 2022

Red Moon Computers

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Do you take old phones, fax machine, other electronic stuff for disposal?

Emily and Larry Scheunemann | Mar 18, 2019
german gutierrez | Mar 19, 2019

They recycle batteries I don't think they recycle bigger items.

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Why was I on hold for 20 minutes with no answer at 4 pm?

Samurai Strong | Mar 18, 2018
Cindy Hanby | Mar 19, 2018

Like most stores, under staffed, staff under trained & they dont care.

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how to measure tablet to buy a case cover and stand for it.

Skylee Robbins | Jan 16, 2022
Dale Rosser | Jan 17, 2022

Measure the outside length width, thickness. Also tell the seller which brand & model you have. They can tell you what fits that brand, model. BB has good people for that

I have a tv to recycle can i bring it there to recycle

Jennifer Francis | May 21, 2021
T S | May 22, 2021

Their website says they do for $29.99 each.

All I want 2 know is a price. Was on hold 4 over 30 min

Mary Nelson | Mar 17, 2021
Ted Hulick | Mar 18, 2021

Just bought a computer and printer they were very helpful and will be out to set everything up

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Had to order a laptop online at best buy in Janesville..unable to fulfill order..was reimbursed for the laptop but not the $40 i paid for geek squad..who can i actually talk to

Shelley Heerey | Mar 17, 2021
John Knight | Mar 18, 2021

Contact the squad directly. If they can't or won't help, dispute the charge with your credit card company.

how to install a car radio

Anita Steele | Mar 17, 2020
Amanda S-B | Mar 18, 2020

They do install radios and other systems into vehicles if they are purchased at Best Buy or BestBuy.com

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I just tried to ask someone - anyone - at the store about something and I can't get anyone to pick up the phone there in person to answer my questions. Really poor customer service.

Pam | Mar 17, 2020
Alexander Supertramp | Mar 18, 2020

I do not believe this is a question

i have been on hold for a half an hour how do i get some one to talk to

Elinor Johnson | Mar 17, 2020
Alan Wagner | Mar 18, 2020

Better off going there and waiting in customer service line.

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I ordered a game in June and it comes out this Friday. However the money still hasn't been taken out of my account and the game is still labeled as preordered. When will the transaction go through and will I still receive the game day one??

Brennan Paul | Mar 18, 2019
Joe | Mar 19, 2019

The money will probably be taken out when the game ships but you may want to call customer service to double check in case there was a delay or something.

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have a smt580 tablet created 4 playlists and one of them will play only 4-5 songs then stop

stanley beebe | Mar 18, 2019
John | Mar 19, 2019

This is probably a software issue, but if you think that it may be a hardware issue then turn it back into BestBuy if you have a warranty.

Do you guys sell the kingston hyperx cloud stingers?

Name | Mar 18, 2019
Jason Marshall | Mar 19, 2019

If they have it listed as in stock on their website or best buy for business, they have it; if not, they don't.

you open on New year eve day

Hazel Wendt | Mar 18, 2018
Justin Franklin | Mar 19, 2018

Yes

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What time do u guys re-open

Wyatt Walker | Mar 18, 2018
Joe | Mar 19, 2018

8 am if you are asking about Black Friday

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