Astound Broadband Powered by Wave

Category: Internet service provider

Address: 2205 Sunset Blvd Suite 501, Rocklin, CA 95765, USA

Phone: +18669283123

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–6PM

Reviews

Babak Rajabi

Sep 10, 2022

Very expensive poor customer service low internet coverage at late nights

Ulugbek Rakhmanberiev

Aug 30, 2022

poor service and disrespectful attitude from employees in the office. refused your services, only because of the bad attitude of your employees. broke off cooperation with you

jeremy young

Aug 25, 2022

Great internet speeds, but best when you provide your own hardware.

Dan Carp

Jul 27, 2022

Great, so far. The customer service is phenomenal but the speed is so-so.

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Questions & Answers

Why is this Wave/Astound still in business? They can field phone calls, but unable to get our Cable Services connected properly. Isn't a year or more a ridiculous time frame to have continued faulty internet issues? Give me Verizon or Comcast.

susan stark | Aug 31, 2022
jeremy young | Aug 31, 2022

I don't get any tv services from wave/astound. But I've had thier internet for a few years. I started with thier modem, which was iffy. Then I got my own modem and router, since then I've had great internet. Att has internet for the same areas but it's $50 more a month. So there's some give and take. Hope this was at least a little helpful.

Does wave phone have phone blocking?

Paul Fettig | Sep 30, 2020
Astound Broadband Powered by Wave | Sep 30, 2020

Our phone service does have selective call rejection available which lets you block up to 25 phone numbers. To activate and use the feature, you will call *60 on your phone and then follow the prompts.

Does the local office take payments?

Barbara Ferguson | Sep 30, 2020
Astound Broadband Powered by Wave | Sep 30, 2020

You are able to make payments at your local office. You can also make your payment online at my.wavebroadband.com and through our automated phone system at 866-928-3123 and both of these options are available 24 hours a day, 7 days a week.

Do you no longer allow payment drop offa after hours? I saw no mail slot or box.

Paula Davidson | Oct 1, 2019
Astound Broadband Powered by Wave | Oct 1, 2019

This location does not have a 24 hour drop box available and the closest drop box would be in our Auburn store. You can always make your payment through our automated phone system or through your account online at gowave.com/pay-my-bill

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