Chase Bank

Pandababy2013

Nothing against the branch but read all the complaints on BBB before using this bank. If you take out a claim for a refund they decide if your evidence is good enough if it's not they take the money from your account. Their customer service reps are incompetent saying they need this and that when it's been given to other reps. Chase is also consider top 4 worst banks in America.

me I

Calvin and his team are very unprofessional and rude people… very rude… interrupting, don’t listen, and faces behind back!!! Seriously? they are not pleasant and seems to me they feel like they rule the world… I have never experienced that kind behavior at Huntington… thinking to transfer all my accounts to Huntington. Screw you-Chase!

Warren Price

I own a roofing company. We had a home owner endorse a check they received from their insurance provider and it was flagged for fraud. We were told Chase doesn’t allow 3rd party checks dispute the fact I know that’s not true. I know that’s not the case bc of my previous partnership and the 1 mill+ we deposited…. Anyways they said the customer (a Chase employee of 15 years) had to come in w 2 forms of ID and meet one of our partners there also (very hard to coordinate). We accomplish this and the person we deal with (Zack Hansen) emails the fraud department a cover letter and two blank pages (my company’s info & customers info) we were unaware of this and was told our account would be unfroze in 24-48 hrs…. 52 hrs later we find out about the error and have to have the customer meet us up there again. Customer is not available until tmw (a Saturday) so we will not have access to our money until next Weds… I cannot build anything or pay any employees until this matter is taken care of nor can I pay my personal bills which will probably result in late fees effecting my credit in a negative manner. Thank Zack Hansen

K W

Always friendly. Excellent customer service.