Columbus Dispatch

Bluejackets Fan

Dispatch makes it impossible to cancel. Tried via web site and directs me to a phone number. Called and it said hold times are long they will call you back. Never happened. Called again today was disconnected. Called again and was able to speak with someone but said the system is down and she will cancel when it comes back up. Didn't feel comfortable with that so I called back right after that conversation and was able to cancel. Never again. UPDATE:They will not stop calling me to resubscribe! Every time they call is from a different number. They call throughout the day.

Duncan Clark

Easily the worst customer service of any newspaper subscription I've ever had. For one, it is impossible to cancel your subscription online. I called in to cancel my subscription but evidently that doesn't entail *also* cancelling auto renewal of my subscription. Was charged for two more months of service before realizing in my apparently naivety that it wasn't cancelled. I called in this morning to cancel (again) and have charges reversed. They apparently cannot reverse charges, so here we go with a credit card dispute on my end. It's $16 dollars, but a horribly questionable business practice. Avoid giving them your credit card information, in fact, avoid the paper all together, as I found myself more frequently getting frustrated by their terrible articles than getting any sort of useful local information from it.

Lynne

I didn’t have any delivery issues, but I had a problem with their process of signing people up for subscriptions. I personally filled out my information and received a confirmation email with the information I gave them. When my credit card was charged twice (within 2 weeks apart), I called Dispatch to inquire. They could not find my name or phone number associated with the subscription address. I spoke with a supervisor (Lenly or Lenny?) and she had the worst customer service skills. She was not helpful and she treated me as if I was lying about signing up and being charged twice. I will never again sign up for this paper.

Nevaeh Hale

I am a carrier for the columbus dispatch, and in my opinion, yes the way the newspaper was back in the day was WAY better operated and of course WAY better service. But as a carrier and I stand behind I'm sure a THOUSAND other carriers, they treat us carriers like we are beneath them. They dont show any type of appreciation or consideration or even respect for that matter to any of us and if they do it's their "Favorites." When you go to work NO ONE IS HAPPY not even the district managers....... You come in roll your papers and that is it. You can barely get any product from your papers without attitude or needing reason. It's just a VERY messy situation for the carriers and it's unfair. But unfortunately Bill's dont pay themselves..