It was great! Ben had helped me & he knew what he was doing and talking about. He was great!
cordel parris
Sep 27, 2022
Very helpful..fast. I don't like that I have to always make an appointment
Sam Joe
Sep 9, 2022
Nice
David Crowder
Sep 4, 2022
Great mall. Great customer service.
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Questions & Answers
My iPhone is stuck in disable mode can't get it to connector itunes
GeeGee King | Oct 1, 2018
Scott Green | Oct 1, 2019
Bring it to the store, and they can get it reset for you easily. You're going to have a freshly wiped phone, that's the only way out of that.
HOW CAN i CHECK ON AN APPOINTMENT THAT HAS BEEN MADE?
Bernie Young | Oct 1, 2018
Scott Green | Oct 1, 2018
I suggest using the Apple Support app, since it will let you make reservations as well.
I just bought an iPhone from someone n they got it turn off but I made my own password but I forgot it will apple store on Bluebonnet mall of Louisiana unlock it for me .will I have to pay?
Jamiah Richardson | Oct 1, 2019
uhf mhz | Sep 30, 2020
If it's on your apple ID now, just go to apple.com and click forgot password. If another appleID, you'll need a bill of sale (receipt)
Some private stores like stores that sell cell phone accessories and fix phones will do it. But apple has strict policy that they wont reset without password. Unless u can prove its ur phone and on ur phone bill. Is only way apple will do it
Don't remember pass code on ipad mini, can they help me?
Jackie Dixon | Oct 1, 2018
Natasha James | Oct 1, 2019
Hi was issue resolved?
I need an appointment at the Apple store in the Mall of Louisiana. My iPad cover is cracked. Could I come in this morning?
Linda Taylor | Oct 1, 2018
Willie Nelson | Oct 1, 2018
Hey Linda, you can go in without an appointment, but be there no later than 9:45AM and check in outside the door. This will help cut down the wait time that could possibly still be long depending on the existing appointments for the morning. Do know that the later you go in, the wait time increases.
how do i unlock a Verizon iphone 6
Terrence Jackson | Oct 1, 2018
CHRIS PERKINS | Oct 1, 2018
Verizon iPhones are not locked.
My iphone screen is stuck on itunes what can I do
James Tilley | Oct 1, 2018
Natasha James | Oct 1, 2019
Was this issue resolved
My iPhone 12 is saying locked by owner and I can't remember my password is there any hope
Ric Johnston | Aug 31, 2022
Harry Battiste | Aug 31, 2022
No knowledge, get a Samsung
My phone will not turn on after charging. What do I do?
Cambrie Badon | Aug 31, 2022
Scott Green | Aug 31, 2022
Please come see us. Even if you don't have an appointment, very often we can work you in especially for a situation where your phone doesn't turn on.
If I buy a new iMac, can you transfer the stuff on my old iMac over to the new one? I have an old (2011) iMac running an older OS and not everything on it backs up to the cloud.
Ellen Fuoto | May 3, 2022
Matt Mier | May 3, 2022
If you back up using time machine you should be able to get all your stuff on the new machine without any problems
if i put my sims card in another iphone, will I be able to transfer all my data?
I can't reset my apple id password because the code is being sent to my phone.
Will selecting don't transfer apps & data not allow me to access it later to transfer?
Cynthia Coleman | Apr 3, 2022
Syed Hasan | Apr 3, 2022
Very sorry. I don't use Apple products, so have no idea how to solve your problem.
Do they have the iphone 8 plus and how much?
Aubrey Vidrine | Sep 30, 2021
Mark King, Sr | Sep 30, 2021
Nope no I don't, I have a android phone
I have an iphone XR.. I was told that I need a new sim card reader. Is something that can be fixed at the store? Is so how much?
LORI PEAVOY | Sep 30, 2021
Mark King, Sr | Sep 30, 2021
I don't know about, but you can see what Apple Store hours is, they back open
My home button stopped working what can I do
Mrs Bernadine j allen Evans | Sep 30, 2021
Evan Cutler | Sep 30, 2021
Bring it to the store and ask genius bar to fix. Call ahead for appointment
i forgot my appl password to my iphone i just had it reset and they wiped out everything but i dont know my password its stuck on activation lock.i dont have an option of pressing forgot my password it dont have it. what can i do
Trenica Wilson | Sep 30, 2021
Evan Cutler | Sep 30, 2021
You have two options. 1. Take your question to stackoverflow.com or 2. Take it here to the genius bar and ask them.
Can you replace the battery in my apple pencil?
Lauryn Rabalais | Sep 30, 2021
Katie Smarr | Sep 30, 2021
No you gotta buy a hole new one
Do we have to have an appointment?
Amelia Brown | Sep 30, 2021
Hassan Nadeem | Sep 30, 2021
Yes, but if you go after 6.30, you may get a walk in.
I have a fine cracked on my Ipad. What would be the charge to replace if it can be replaced.
Brenda LeBeau | Sep 30, 2020
Omega Perry | Sep 30, 2020
Please be advised The cracked screen can be replaced but the cost may vary pending time of year and merchant
If my apple phone is disable and all apple stores are closed how do i unlock my phone
laura payne | Sep 30, 2020
slappyz garage | Sep 30, 2020
You return the stolen phone
I have an iphone 7 Plus that is only showing the startup screen with the apple on it. It wont power up past that. What do I need to do?
Estrelita Fletcher | Sep 30, 2020
slappyz garage | Sep 30, 2020
I would call them and ask they should be able to help you
When will the Apple Store hours and they’re closed all week.
Tuscan Apple store does what kids do, wipe out all of your
information. That is their solution for EVERYTHING
also why do my personal information where they can overrides all ipad
Tripping Hard | Sep 30, 2020
Mark King, Sr | Sep 30, 2020
The Apple Store at Mall is closed
My dog ate my ear pods. Can they be repaired? I have all of the pieces, but he chewed them in two.
Dewana Evans | Sep 30, 2020
Ebony Bowie | Sep 30, 2020
They might be able to repair them at the apple store but you might just have to get another pair
Are y’all open? Can I come in and buy something?
Kennedi Hayes | Sep 30, 2020
Laina L | Sep 30, 2020
They are open but not all the stores are open and only like 2 places im the food court
I ordered my new SE phone from Apple. I received it two weeks ago but it is disabled and all the stores are closed. When will the stores reopen so I restore and use my $400.00 phone.
Harold Farley | Sep 30, 2020
Mary cusimano | Sep 30, 2020
They are supposed to open Tuesday may 19
My phone says unable to activate an update is required to activate your iPhone. Will apple give me another one?
michael dunn | Sep 30, 2020
krystal reynolds | Sep 30, 2020
Yes
My iPad pro battery loses charge very rapidly after an update? Is there a fix?
David Beaird | Sep 30, 2020
Joe | Sep 30, 2020
Good question. Contact Apple for sure.
My iPad won't download apps can someone help me with this ?
Kathy Leonard | Sep 30, 2020
Derek Regan | Sep 30, 2020
The people at Apple have never failed to answer any questions I had about my iPad. Competent crew there for sure. I drive from Lafayette because they are so much more helpful and knowledgeable than what we have here.. hope that answers your question
Do you have to have an appointment
Sandra Harris | Oct 1, 2019
Amit Kumar | Oct 1, 2019
Not necessarily, but just check for her availability
I forgot the pin I used to set up screen time on my daughters phone how do I reset it
Rickeah Turner | Oct 1, 2019
Patrick Hames (louisianaVADER) | Oct 1, 2019
I don't think Google Maps questions work like that.
Do you guys unlock iPhones that is locked to its carrier
Kenyetta Johnson | Oct 1, 2019
Libby Soileau | Oct 1, 2019
No
How can or wear can you purchase just one air pod?
LaTonya Lockett | Oct 1, 2019
Cody Zhu | Oct 1, 2019
At the apple store, if you lost one of your airpods, they can give you a replacement. But other then that..I don't think there is any other way
My phone is paid for but its locked. How do i go about getting it unlocked
Omeka Dalcourt | Oct 1, 2019
Curtis Smith | Oct 1, 2019
you either go there and wait bring the receipt maybe a bill or call to make an appointment
I have a macbook pro, and am getting the fire alarm sound of beeps when I turn it on, (no images, just the noise) have to do a hard shut down to stop it. Is this a ram problem (I googled it)? Could I just bring it in anytime? I live an hour away.
Tara Robillard | Oct 1, 2019
Stephanie Gilchrist | Oct 1, 2019
They can fix it in their store and the store hours are Mondays to Friday's from 9 a.m. til 9 p.m. on Saturday and Sunday from noon to 6 p.m.
How much to replace a battery in a MacBook
Gary Young | Oct 1, 2019
Stephen Velasquez | Oct 1, 2019
Depends on the model you have, man. The price ranges from $129 to $200
I am unable to back up on my phone. I have plenty of unused storage on iCloud. But it says that the backup failed. I have WiFi on, it plugged into power and locked but to no avail. I have tried multiple times. Please help!!!!
My mini-ipad is taking a very long time to charge. For example it has been charging for over 8 hours and it is still on 47percent. It was on 42 percent when I placed it in the charger. I have tried two different chargers with no improvement.
Merrill Patin | Oct 1, 2019
Michelle Blackman | Oct 1, 2019
Take in
How can I track my loss phone?
Tameka Hardy | Oct 1, 2019
Tameka Hardy | Oct 1, 2019
How can I track my loss phone?
I have a iPhone 7 Plus & just got it so when i start working on it it won’t let mhee downloads anything so wat should I do
Ashanti B | Oct 1, 2019
Austin “Boragar” | Oct 1, 2019
Make sure you are signed in to your iTunes store, if that doesn't work, try restarting the phone, and last try restoring it
Take to apple they can look at it and diagnose the problem
My Macbook Pro is telling me to "service battery". Do I need an appointment to have that done or can I just go to the apple store and have it done while I wait?
Jerilyn LaVergne | Oct 1, 2019
Michelle Blackman | Oct 1, 2019
No
Why does my iPhone not ring or sound when I am wearing my Apple watch?
Elizabeth Dudley | Oct 1, 2019
Michelle Taylor | Oct 1, 2019
I'm told that if it's set to forward to your watch, your phone will not ring or make any sounds.
Yes it is you can buy it on Apple.com or in the Apple store, or if you prefer at Best buy or bestbuy.com
Does the Baton Rouge store have replacement batteries for an I Phone 6S?
Jeannie Landry | Oct 1, 2019
Scott Green | Oct 1, 2019
Yes
I need an appointment at Apple store today. How do I set this up?
Becky Browning | Oct 1, 2019
Scott Green | Oct 1, 2019
Show up 30 minutes before opening (noon on Sunday, 10 every other day). Someone will set you up with a walk-in appointment on the spot.
how to make reservation with a genius
Susan Jelks | Oct 1, 2018
Scott Green | Oct 1, 2018
Easiest way is to download and use the Apple Support app. Smart move to make the appointment ahead of time - they always get priority over walk-ins.
What is the procedure for getting the battery replaced in my iPhone 6S?
Douglas Sherwin | Oct 1, 2018
KhoiKO | Oct 1, 2018
Make appointment first online about what you need, come in give them your phone. Walk ins wait long time. Change now while it’s cheap. 2019 it will cost more
My phone is saying the invalid sim. What do I do to fix it?
Sharon Lewis | Oct 1, 2018
Brady Anderson | Oct 1, 2018
Cleaning the SIMcard with a toothbrush and make sure that you have an active plan with your wireless carrier. Update your iPhone to the latest version of iOS.
How much would it cost to fix my screen on my iPad.
jasmine tassin | Oct 1, 2018
Jonathan Babin | Oct 1, 2018
Android... sorry
How do i recover deleted text messages for iPhone 8