Chicago Marriott Southwest at Burr Ridge

Maureen K. Flavin

We were planning a wedding and scheduled a visit to the Burr Ridge Marriott. I was impressed with the time and attention they took to show us the hotel, amenities and gathering spaces. We have a lot of choices and are looking forward to finalizing our wedding plans. Thanks!

Emmanuel Gabriel Scott

My wife and I traveled to Chicago for the 4th of July weekend and had the pleasure of staying at this lovely Marriott location. Our experience was truly amazing. The rooms were beautiful and the service was simply brilliant. We especially enjoyed the customer service of a young gentleman by the name of Justin. He was very friendly and most helpful.

Jaquay Bails

The room was very nice and MOST of the staff was polite, But...........I was harassed about a form for a friends and family rate By Regina that I myself sent and the employee sent from our personal emails. She was saying she didn’t receive it so I sent it right then and there just for her to say that’s not the right form then she said it was but it wasn’t filled out correctly so I filled it out just how she wanted we didn’t get this resolved until 5pm the next day and she says “anybody can book under this rate I was trying to make sure it wasn’t fake “ So imagine how that made me feel. she wanted me to pay full price so bad she kept threatening to change the rate over something I Already sent . I Had gotten frustrated and said” I will leave.”Thats the only thing she heard she kept asking when I was leaving. They gave us free breakfast for the inconvenience, but........gave us the wrong time. She overcharged my card $87. I Had 2 Unauthorized transactions so I asked was I charged a holding fee First . She says no, so I asked how much the room was , but it wasn’t adding up to what they charged my card. Then she said I was charged a holding fee.Then I asked about the $47 unauthorized transaction. when you add things to your room they take it out of your holding fee. Not Charge you $47 for a $20 purchase .she said “when I Add things to my room they automatically over charge my card.” Which is bs because I work for a hotel and once I said that and she seen I caught on to her game she finally decided to be nice I know how the system works. She was rude for no reason I never disrespected her. I talked to her politely and gave her what she needed. Mind you it’s my birthday. I will never stay here again and if you a person of COLOR I’d Advise to to look at some other cities , other than Burr Ridge

Kim Taylor

Nice rooms. Beautiful location. Shopping and restaurants are in walking distance. There are other amenities : on-site restaurant, banquet halls, Starbucks, workout room and pool, which makes this a great place to host any gathering.