Spectrum Store

Category: Internet service provider

Address: 122 N Tradd St, Statesville, NC 28677, USA

Phone: +18884067063

Opening hours

Sunday: Closed

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Carol Rice

Sep 24, 2022

Very helpful did not have to wait long took my payment and schedule my appointment.

Delaine Watts

Sep 12, 2022

They never have enough people working, maybe one person taking payments and two assisting others.

Adam Oliveira

Aug 23, 2022

It be better if they had. Customer service to just take care of phone and just take care of cable I was there a whole hour because everyone was taking car of phone

Giovanni Pavolini

Aug 10, 2022

The payment kiosk was out of service and the waiting time for paying the bill was quite long.

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Questions & Answers

How do you go about getting direct debit? It is useless to call,as you never get a human to talk to under any of the catagories!

Susan Francis | Oct 1, 2019
Lisa Marie | Oct 1, 2019

You may need to just go by there and talk to them. That way, you'll have an actual human being to talk to face to face about your question. 😊

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Can I get a replacement remote for my box at this location?

Sammy Bost | Oct 1, 2019
Zoraida Tucker | Oct 1, 2019

Yes you can and free.

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Does anyone's guide go out every damn day.

Jeff Washam | Oct 1, 2018
lynda atkinson | Oct 1, 2019

Yes. Every day around 7:30 pm

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I need a new remote. Can I go by the office and get one?

Cindy Bowers | Sep 30, 2021
Rayshawn Davidson | Sep 30, 2021

Yes but you might have to pay for it or the replacement

the message about Spectrum's poor cable service and overpricing is getting out in the Troutman area...on two of the listserves with others confirming the poor quality

Clark Ross | Sep 30, 2020
No name | Sep 30, 2020

Yes i agree with you completely

Why isn't the Hallmark Channel working tonight?

Barbara Ann Hawks | Sep 30, 2020
Carol Mullins | Sep 30, 2020

I don't know since I don't watch that channel. There was something in the news about something they showed about 2 women marrying & kissing on a show & people were complaining. So maybe that had something to dog with it. Google & see if any news there, DEAR🎄❤🎄MERRY CHRISTMAS & hope you get an answer🎄❤🎄.

Why are all sports channels delivered by Spanish-speaking commentators? Even the Panther's games in Charlotte are telecast in Spanish. Also, the oneor two weekdays when I might try to watch Bold & Beautiful, it is in Spanish too

Elizabeth Morrison | Sep 30, 2020
Carol Mullins | Sep 30, 2020

You're just channeling in on those channels in Spanish. Try the lower channels that are in English...down in the 100's & 200's. You can find a whole row of ESPNs starting at 300. I don't get any of those channels now bc of health issues, I had to cut back to just basics❗It sucks being older & disabled & stuck with such a few channels. I LOVE my 🏈 FOOTBALL but can't afford all the channels to watch them even tho home 98% of the time❗GOOD LUCK ❗😊❗

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Who do you contact when you're home phone doesn't work at 1:58am,is there a costumer service provider

Debra Stamps | Oct 1, 2019
JONATHAN TEAGUE | Oct 1, 2019

Customer service is open all the time. You may call them. Have a wonderful week.

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Why is the internet off and on for two days here on Walnut Street????

Susan Francis | Oct 1, 2019
elizabeth tolliver | Oct 1, 2019

I do not know it does the same thing on Deerfield

How long till the bury the cable mine has been above ground for 9 days

David Haithcox | Oct 1, 2019
JONATHAN TEAGUE | Oct 1, 2019

It is as soon as they have your system hooked up and going within the 2-5 business days. If it isn't done by then call the toll free number. The Statesville office gave you. to let the customer service people know that the independent contractors aren't doing there jobs.

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May I pay my bill here in cash?

ROBIN SMITH | Oct 1, 2019
clint mayberry | Oct 1, 2019

Yes

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Do you take returning equipment?

Thai Phan | Oct 1, 2019
Alazaye 2008 | Oct 1, 2019

Yes

Can anyone tell me how you supposedly direct debit our acct for 4 years now tell us that our debit card expired in 2015 and we owe 506.00 it's 2018 and the payment came out in May.

Annette Gilley | Oct 1, 2018
Tj Starr | Oct 1, 2018

Go to your bank and get the records showing that it was took out of your account. Don't call them go up there.

any one know the number to the office

roger conley | Oct 1, 2018
Jeff Washam | Oct 1, 2018

It don't matter what number you call your gonna have a 4 hour wait

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Does spectrum have a payment kiosk when they are closed

Jennifer Gray | Oct 1, 2018
Tj Starr | Oct 1, 2018

No they have a drop box on the back of the building for checks with stayements

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