WoodSpring Suites Chicago Carol Stream

Sam

Need to train the front desk lady how to be nice to people because she's not at all, when I ask her to Check the room beside the attitude she was giving me she got mad, what a customer service you have at this hotel, if you like to be treated like garbage then you are welcome. I even ask her anywhere but not first floor they she said that it's fully booked and that wasn't true at all, Don't come to this place.

Sam Lee

As soon as I walked to my room after a horrible experience with front lady, I found a letter says: they will do mandatory pest control on my room the next day, are you serious???? Could It get any worse now.

Anthony Easter

I wouldn't recommend this hotel to no one. Entire hotel smells like something dead. Been here a week now and Everytime I step into my room there's a very foul oder..I tried spraying the room and nothing helps..I have holes in my bathroom door. If I could post a picture I would. Very poor customer service. Refund Me! Please!

Jocy Hernandez (SupaJocy)

The area is fine. The rooms are okay. There was a lot of staining of some liquid on the bedside lamp shade. Front desk in the afternoon is incredibly rude. They are not compassionate workers. One lady specifically was not kind. I had an incident where I lost my credit card and needed to pay another week for my room. I asked if they can just use my card on file. She told me they can't they have to use the physical card. I was trying to explain my situation and how they have process my card on file but she was not having it. Then the following week their card machine wasn't working so she told me she can just use the computer to process it. I thought you needed the physical card? I feel that they overcharge my card. They keep changing the prices even though they said they will honor my rate since I have been there since June. Not everyone at the front desk are Nightmares. Just the lady in the afternoon. I honestly wish I stayed somewhere else. I do not recommend at all