Medical Supply Depot

Reppay Checks

BUYER BEWARE!!!!! DO NOT I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY!!! I placed an order on 9/14/22 for 2 medically necessary in stock tracheostomy and supplies totaling $421.25 under the impression the order will be shipped within 1-2 days as stated on their website. I received an email confirmation of this order upon payment. As of today 9/19/21 I had not received a tracking number or any communication regarding this order so I called customer service to inquiry about a tracking # and expected delivery date and was informed that the items I ordered which are stated as in stock on the website are on back order until 11/15/22. That's 2 whole months, UNBELIEVABLE! This is highly unacceptable and deceptive business as these items are priority medical devices. I now have to wait according to Medical Supply Depot 7-10 Business days for a refund when I could have spent my money elsewhere to insure a timely delivery of these necessary items instead of being mislead by false advertisement. So now I have to wait on this company for at least two weeks for a refund so I can order from a different place. They are not even worth the 1 star needed to post this review. P.S the items are still listed as in stock. Cleary a shady business

Deborah Barnes

I am ecstatic at how wonderful and Real this Medical Supply Depot is. My Order was quick, had reminders, I was able to call and get help immediately. Wonderful customer service employees That make sure u are completely Happy. Their phone service is quick. No computer and you talk to a person, wonderful. Thanks so much for replacing my Mattress with the exact replacement. And the delivery driver actually carried it into my house for me and I’m 70 and appreciate the delivery service personnel who gave me a dose of compassion. Thank you for choosing a terrific delivery company. U R Appreciated. I give 5 Stars to this Company. Deborah Barnes 2021, Las Vegas, NV.

Melanie Gulisano

One star is too high for this company! I ordered a walker with a basket, or so I thought because that's how it showed online. Had to call and check on order because I didn't receive when promised. When I did receive it, no basket with it. I called three times with promise of an email back, but never heard from them. THREE TIMES! I called and asked to speak with a supervisor, well, you can't speak with one until they email a request for you and someone will call you back. We'll, I'm still waiting, no one called or emailed me yet. I will never do business with them again, and I wouldn't recommend them to anyone either.

susie margolin

TRULY, ONE STAR IS TOO HIGH. It has been a very long time since I have experienced customer service as horrendous as with this company. Are they a real company? How do they have a Better Business Bureau recommendation? I ordered a walker for my mother. I didn't receive it after one full month without any explanation or apology. Because we needed a walker immediately I had to order it from another vendor. That vendor sent it immediately. After writing to customer service and getting no response from Medical Supply Depot I called them to tell them that I needed to cancel the order. I had to leave a message with "another department." Later that day I received notice that the walker, which I no longer needed and the company knew this, was shipping. When I contacted the company to ask for a return they told me that they would be charging a $25 restocking fee and an $18 shipping charge. Keep in mind that this item cost $117!!! So $43 out the window for an item that the company knew I could no longer use. This is fraud. I have been chasing them for weeks to receive my return authorization and keep on being told that it will be sent "this afternoon." I HAVE YET TO RECEIVE MY RETURN AUTHORIZATION. DO NOT ORDER FROM THIS COMPANY!!!!!! DO NOT DO BUSINESS WITH THIS COMPANY.