Kims Dry Cleaner & Alterations

Raul Chaves

Doble check your clothes before you left the store, especially when you're pick up more then 10 pieces. One of my shirts came out with a missing button and wrinkled.

Ayesha Waters

I took a dress in for them to clean and press that came back with what looks like irreversible stains. Now I have to take it to someone else. Will never use again or recommend. Also no one spoke to me about my dress prior to cleaning. I was only handed a ticket letting me know when it would be ready.

Kathy Scruggs

I took a mattress cover there to be cleaned. I picked it up a week later and when I started to put it back on the bed there were lots of black particles in the seams. Not like that when I took it to them. I took the mattress cover back to the dry cleaner and showed them. I described it as being dirty and asked if they could refund my money and I would take it somewhere else. The owner was angry at me and talked to me very loudly and rude. She said it was not dirt but lint from the inside of the mattress cover. I told her it looked dirty and I wasn’t satisfied. She said no refund. I asked her not to talk to me in the manner that she was and told her that I wasn’t talking to her in that manner. She grabbed the mattress cover off the counter and went in the back of the business and angrily told me that she would take care of it and to come back in a week. The cover was then clean when I picked it up and I was not charged more but because of her actions, I will not do business there again.

Nicolette Munroe

Horrible experience. I dropped off my wedding dress and veil on August 11th to be dry cleaned. I was not given a day to return to pick up my items, but the ticket they gave me said the next day. I went back to retrieve them a couple days later, and was told it would be a week before they would be ready and to come back next Friday the 20th. I came back to pick them up, and this time was told only my dress was ready and not my veil. After inspecting my dress, I noticed the stains on the hem were still there even after I pointed them out to the lady upon dropping it off. I was told they were unable to get them out, and that I should try using a Clorox bleach pen on my wedding dress…. I was then charged the full price of $64. I really can’t even tell if my dress was cleaned at all and am not sure it was. Thank goodness I got the stains out myself with hydrogen peroxide… so they obviously didn’t try very hard. I was then not given a new date as to when my veil would actually be ready so I waited until the 26th to give plenty of time. I show up today and am told my veil still hadn’t been cleaned. I took it back without it being cleaned and left. All I can say is terrible service. I will not be returning.