Top Clean Team

We accept credit & debit cards, a check in the mail, & other payment options will be listed in our invoice. You will only pay after our cleaning services have been provided. Shortly after the clean, you'll receive an invoice directly to the email address on file. Detailed instructions on how to pay will be stated on the invoice.

If you requested hourly service, have a prioritized list available, our cleaning crew will start at the top of the list & work the way down until the time is up. * Please note we don’t offer a recurring discount for hourly cleaning. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee. We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards We will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

It’s up to you, many of our clients are away during cleaning, there are different ways to arrange our visit. You may leave keys hidden under the mat, in the mailbox, with a neighbor, front desk, or give us a spare. We will need to have a key or security code for the alarm system, we have systems in place to keep your keys secure.

We will gladly work around pets, we are a pet-friendly company, within reason: We ask that indoor activity is limited for cleaning efficiency & safety. If your pet becomes anxious or presents a safety concern, we reserve the right to remove our employees from your home. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply. Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present.

Top Clean Team customers enjoy the benefits of a full contingent liability insurance Policy. This means that the insurance protects not only our company and employees but also each of its customers as third parties for such possibilities of breakage & damage. We run a detailed nationwide background check on all applicants in our hiring process & we are fully licensed, bonded & insured.

Recurring discounts start AFTER the first cleaning service If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency. We offer the following discounts for recurring service: Weekly 20% off Every 2 weeks 15% off Every 3 weeks 10% off Every 4 weeks 10% off *Note we don’t offer recurring discounts for hourly cleaning or Airbnb cleaning. Have multiple Airbnbs that you would like us to service? Contact us & we will discuss our discounted cleaning price with you!

We provide the equipment & professional grade eco friendly cleaners needed to thoroughly clean your home. If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products, when this request is made we ask that you have the supplies ready so we can perform our cleaning service as efficiently as possible. If you require use to use your cleaning products, please let us know before we start the service.

There are no contracts ever, you can cancel whenever you want.

We usually do not like to give exact time frames for our cleanings. However, we usually estimate 1-1.5 hours per bedroom, 1-1.5 hours per full bath, 30 minutes for half bath. These are average times based on years of experience but may change based on the actual condition of the house, or in special cases such as large homes, we do adjust the estimate in order to be fair. Deep cleanings take more time than a recurring service since the service includes more tasks. Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.

Simple: We offer flat pricing in our services based on the number of rooms & bathrooms We also offer an hourly rate at $50/per maid with a minimum of 3 hours (2 cleaners for 1.5 hrs) $150

Standard Cleaning Our most popular service, commonly-requested service for families, busy professionals who want to use enjoy quality time, we keep your home fresh & clean. Deep Cleaning Ideal for homes that have gone months without being cleaned or have NOT been professionally cleaned in a while. This service includes standard cleaning with more precision detailing, vacuuming under furniture, & inside of all furniture. Move In/Out Cleaning This service is extremely thorough top to bottom, designed to prepare a home for a new tenant. This service includes: Deep clean glass & mirrors, remove spots from surfaces, scrub down & detail baseboards, clean inside windows, clean window sills, detail blinds, clean inside of appliances, clean inside cabinets, deodorize & take out pet smells, remove pet hairs, scrub down the showers & toilets with high-quality cleaners. *IMPORTANT: We can only do move out services in completely empty homes with electricity, water & no food or furniture left.