SERVPRO of Spartanburg County

Krysti Holcombe

RD Anderson Applied Technology highly recommends Servpro of Spartanburg. We strive to support local businesses, and this one is easy. Will C worked hard to make sure our needs were met in a timely fashion with great pricing. Zack and Ben came out and were super polite and professional, going the extra mile to work around a busy office and remodel, while doing a great job. We appreciate you all!

Anonymous

READ BEFORE CHOOSING SERVPRO “SPARTANBURG”. We had a leak and needed mold remediation and rebuild. I read the reviews and thought it was safe to choose them because of all the positive reviews. Also, when I called, the rep sounded friendly and knowledgeable. We hired them—the work LOOKS professional (the van, machines, etc.) After mold remediation, we used another company to test for mold so that we can be sure it was unbiased and remediated. The way Servpro incorrectly set up the remediation, instead of getting rid of mold they spread black mold throughout our entire home and through our vents! Servpro said they would not bill us for their negligence and also cover the incurred costs (we had to have the other company retest 3 times! $800 for first test. And $500 for next two tests. And we were in a hotel for 3 months for just mold remediation when it only takes days to remediate mold.) Then, we received a bill that was way over the amount and none of our incurred expenses were covered along with a threat to put a contractor’s lien. Servpro sounds and looks professional but they are dishonest and inexperienced. The positive reviews may be coming from people they know and others who just hired them but didn’t take the extra step to check their work… sadly, they are probably living in home thinking the mold was remediated but actually living with mold. Mold is so bad for everyone’s health so if you’re paying to get rid of it then I’d choose a different company for sure. After our experience, I went back to read the few negative reviews and wish I would have paid more attention to the negative experiences and warnings. In response to owner’s reply: Servpro Spartanburg is still owned by same owners—M. Diepholz. Same dishonest company. I hope this company really reconsiders the quality and character of your business. This is a money making business for you but a loss for those who trusted you to do the work properly. I look at your positive reviews and feel sorry for those who are living in their homes thinking mold was remediated but instead they are living in health hazardous condition with mold spores. And years later, if they have health problems it’s difficult to prove after so much time passed that your company failed to remediate mold because other factors can be blamed due to passage of time. We decided not to sue your company but just pay the dishonest billing amount. Your negligence costed us over $15,000! If a customer of yours are in this same situation and decides to follow through with lawsuit, and contacts me to be a witness, I hope to be a help to them because I have saved proof of all communications and receipts, and can easily prove Servpro’s negligence and false billing. I highly advise going with another contractor. But if it’s Servpro, I’d choose a different location!!

Let Us Buy Your House Upstate Deal Maker

Will Cater helped us with our apartment complex. He was very professional and was very knowledgeable! I would use servpro again and I will ask for Will Cater May 29, 2022 Will did a great job cleaning our damaged and stained carpets. His crew were very professional and courteous. I will call Will Cater back for all my Serv Pro needs!

Sandy Chastain

Tyler and his coworkers were great. Very orofessional and friendly.