AOD Aiken Overhead Doors Inc

Mike

Word of Caution, be sure to ask the tech how much your job will cost prior to his starting the job. Apparently, the phone estimate does not mean anything. (My actual experience follows). I phoned AOD on a Friday to inquire about replacing my garage door spring, one spring of two had snapped. I asked when they could fix it and what the approximate costs would be. I Set an appointment for the coming Monday and was quoted a cost over the phone of $250.00 to $350.00 depending on parts. I was thinking $250 for one spring and $350 for two springs if it was best to replace both at the same time. The tech and his helper arrived as scheduled and I was told they had the correct springs. There was no discussion about replacing one or both springs, the tech set about replacing both springs. They completed the job in less than an hour and requested a payment of $450.00. I told the tech I was quoted $250.00 to $350.00 over the phone, the tech said the best he could do was $390.00 so I called the office and was told the tech determines the price and the person I was talking to on the phone could not do anything regarding the cost and the owner was not available. I agreed to pay the $390.00 which included tax and when I took out my credit card I was told it would cost me an additional 8% (additional $31.20) to pay by credit card. I paid by check to save the additional 8%. When all is said and done AOD needs to address this problem of low ball quotes and then overcharging its customers after the work is completed. Please remember although I ended up paying only $20.00 over the high quoted price of $350.00 plus tax of $20.00 the tech originally asked for $450.00 an additional $100.00 over the original quoted price.

Patrica Cox

Highly recommend! Only 1 day for an appointment and great serviceman. Fixed in an hour very reasonable price.

Herk

I think it’s criminal the amount you charge to use a credit card for purchases.

Ken Finucan

Great great people to deal with. This company is top-notch. Had a problem with my garage door opener. Called Thursday, technicians arrived on-time Monday. They were very professional. I could literally ask for nothing more from a company. I have two additional door openers that are 14 years old, and when they need replaced, it is 100% that I will call Aiken Overhead Doors again. My technicians were Dave and Craig, and I rate them both 5-star as well. Nice to know in this day and age there are still companies that are there for the customer. I recommend them fully!