Address: 1131 Broad River Rd, Columbia, SC 29210, USA
Phone: +18037727364
Sunday: Closed
Monday: Closed
Tuesday: 9:30AM–5:30PM
Wednesday: 9:30AM–5:30PM
Thursday: 9:30AM–5:30PM
Friday: 9:30AM–5:30PM
Saturday: 9:30AM–3:30PM
Juan Diaz
Tracy was amazingly helpful! I would give 10 🌟 if possible. I called with an existing fireplace issue and unfortunately they were unable to service it because the unit was not purchased from them, but asked my issues and gave me some great advice that immediately corrected my problem with my unit and it's now working stronger then ever and my home is nice, warm and cozy 😀!!!!!! Thank you so much Tracy!
Don Alderman
Tracy was very kind and helpful. I paid a deposit on a wood stove but for building reasons i had to delay the purchase. She was more than accommodating and actually put me the customer first. Very impressed by how she and the company treat their customers. Definitely recommend working with Tracy and Bart Fireside.
Alfred Martinez
Very helpful. Highly recommend. Great selection
Jeff Marshall
Shut down at the front door. I went there to buy two sets of fire logs and a bromic heater. I called before going to make sure I would be able to purchase the heater which was my primary goal. I told their associate over the phone I already had fire place boxes and was not question or advised. Once I got there and they found out my outside fireplace was not stainless steel they said they could not sell me the logs. I would have still bought the bromic heater but I was rushed away. Sales associate I spoke with was short with me & spoke very little and the other two not at all. I went over to Palmetto propane and spent over 3000 and was very pleased with the service that Andrew on Highway 6 in Lexington was able to give us.. they’re also a bromic dealer and I was able to get exactly what I wanted. fire logs & heater are all within just a week out from delivery.. don’t waste your time with these guys go to Palmetto. Jeff
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I just went there last week and not only Juanita was extremely helpful and knowledgeable she was wearing the coolest mask ever! And they had hand sanitizer available also.
Hello, if you give us a call we can look up your address and see if we installed it. If we did, we can repair it; if not, we can suggest some companies we network with who can assist you!
We do not have any in-house techs - if your fireplace was purchased from us we'd be happy to schedule an in-home repair if you give us a call.
Hi Harley, with some of them you can and some you cannot. If you can provide Bart with the information from the data plate on the logs or fireplace they can tell you if it is possible.
Try cleaning the pilot assembly with canned compressed air without any lubricants. If that doesn't work, it could be the pilot assembly/thermopile or the valve assembly.
Hi, we can service what we have installed - if in doubt give us a call and we can check your address in our database.
Out of gas?
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