Gerald Jones VW

Category: Volkswagen dealer

Address: 4022 Washington Rd, Augusta, GA 30907, USA

Phone: +17067604410

Opening hours

Sunday: Closed

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–6PM

Reviews

SANDRA RHEAULT

Sep 30, 2022

Our VW has been there for over 4 days. We had it towed in to just reconnect a new battery. I have left several messages. Text to service department. Even had a chat session. And still no call back on anything. Not even an update if the car is there. So I will drive by and comb the parking lot for my car. UPDATE: 9/30- I've left a message and email for the Service Director- that was 9/26, still haven't heard from anyone.

Diane Beasley

Sep 19, 2022

Our VW service is always the best. She always gives us her best customer service and it always a pleasure to see her.

Ted Fillgrove

Sep 5, 2022

Service great, parts folks not so great

Brooke Landis

Sep 2, 2022

All was very helpful and professional and since I had to wait at the dealership reasonably timely

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Questions & Answers

It's time for my daughter's maintenance on her car how long will that take and should she have a appointment

Rose Carter | Sep 30, 2018
George Ruiz | Sep 30, 2018

Best to make a appointment because base on work flow if you come in with out one it can be 2 or 3 hrs with a wash.

If the dealership has to keep my car for over 2 weeks for repair, am I suppose to receive a loaner. For a week no one has been in contact with me about the status of my vehicle. I had to go to the dearship twice to talk to someone.

Denice Stokes | Sep 29, 2021
Ashleigh Dyson | Sep 29, 2021

Most times you will receive a loaner if you qualify under your age, sometimes vehicle mileage and year model. Out of convenience though many dealers try to give you something to drive even if you do not qualify if they have to keep your vehicle a while. However dealers are not getting any new inventory to put on the lots from the US having a chip shortage so they are taking them out of loaner service to sell.

How much is it for an oil change and I have turbo too? My car is a 2009 VW Tiguan. Thanks

Sherry Ryer | Sep 30, 2019
Benjamin Allen | Sep 30, 2019

It cost ~$90 for my last oil change. They put synthetic in. I'd expect that.

My so Zachary Jimenez, has his car in your shop. Could you please tell if or when it will be ready for pick up?

Elizabeth Jimenez | Sep 30, 2019
TJ Usry | Sep 30, 2019

You should contact the dealer via their website.. this is google question forum.

Read More

I have a 2007 Passat wagen. The front passenger door will not lock. The alarm will go off if opened, but it does not lock like other doors. Is this fixable at a reasonable price? Quote?

Marty Turcios Therapeutic Golf | Sep 30, 2018
Nydia Malesinski | Sep 30, 2018

Yes it is fixable. Ask to speak to Alex Alva. He is the Service Manager.

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