Atlanta Step Up Society Thrift

Steven Ricks

Why go through the trouble to run a website form, ask for photos, schedule a pick-up then no show. Not even a phone call. I even called on day of scheduled pick up as it was getting later in the day and was told yes. Was I even really scheduled? I question the integrity of this "charity". Don't ask for support (donations or money) if you don't follow through on your word. Sad really.

E. J.

Love this place! Check ‘em out!!

Ethan Curran

love this affordable thrift store, not too many options but the price is actually thrift prices unlike most atlanta stores.

Melanie Hardnett

I was super excited to do business with this company. I have very nice items I strictly wanted to donate and at a low to no cost. I had seen other places that charge astronomical amounts for pickup. My items are super nice and honestly I could've sold them so I searched until I was able to find a company with NO charge for pick up. I reached out 2 weeks ago with a pick up date request for Fri April 22nd. Followed the instructions and send photos. I immediately received a call from Rena. She was so nice and I felt I had chosen the right company for my donation. A few days in I got a text asking if I had been successfully scheduled. I advised I hadn't heard anything more but all info was shared upfront during my initial conversation and text with Rena. The day before pickup (Thurs) I received a text confirming pickup for Fri and thought I was all set. I never heard from anyone until after hours on yesterday. The caller (very nice gentleman) explained their truck was down. I explained to him in desperation when I didn't hear from them I placed the items on Nextdoor. Part of the donation had been claimed but I explained if the other half wasn't picked up I'd still want to use Atlanta Step Ups services. He asked that I text them back at the end of the day to confirm which I did. He explained I'd be put on the list for a pick up first thing this morning as the supervisor reads the text. I've texted again this morning. No response. This is disheartening. There are definite issues surrounding pick ups but lack of communication is the biggest issue. If you really need items picked up on schedule don't use this company. I had read other reviews like this so maybe I should fault myself for even giving them a chance.