Cannon Pharmacy South End

Elizabeth Weir

I was calling around all the pharmacies in the Charlotte area trying to find a prescription that is in short supply these days. Cannon told me on the phone that they could get it, but it would be a "special order" and cost $190 despite the fact that my insurance has a $20 copay across the board . I double checked and gave them my insurance information again and they still said it would be $190. I was desperate so I paid, but nothing lined up with my insurance and the information the pharmacy gave me. My insurance claim said they covered $142.42 out of $162.42, leaving the expected $20 copay. Cannon, however, had the copay of $20 printed on the prescription but crossed out WITH A MARKER and $190 written in place. They also show that insurance paid $112.89, which doesn't match anything else. Long story short, I called my insurance and they got suspicious, called the pharmacy, and apparently the pharmacy told them they ran it up as a "cash price" and immediately decided that a refund was in order. Feels like they tried to take me for a ride and didn't expect me to call them out about it. Not pleased, will not be back. I genuinely hope it was a clerical error, but if you are desperate for your medication and the cost doesn't seem in-line with your insurance, go elsewhere.

Victoria Cashwell

I have to thank the Pharmacist Amanda!! I am waiting 2 days for my Amazon order of Xeroform and I was turned down by 3 ER and Urgent care for Xeroform. She held some for me while I drove and had them waiting with my name!!! THANK YOU!!

Jay R Ewing

Undeniably the most courteous, professional, accomadating pharmacy in the entire region. It has a real hometown feel and they're very professional and friendly.. Chantel is a great asset and knows everyone by name. The delivery service is always on time and goes out of their way to make sure your order is received before they leave!

Doaa El-Gamel

I just had my son's prescriptions filled there. I received a call to update me on the status. Their service is efficient and professional. The staff is very nice and courteous. I truly appreciate it.