Tidal Wave Auto Spa

brian johnston

Awful customer service. I Payed for a monthly subscription and the employee placed the Tidal Wave Spa barcode on the window of my vehicle. One week later, I drive up to the kiosk and the reader didn't read my barcode on my vehicle's windshield. The woman standing at the kiosk , that later identified herself as the manager was unhelpful and rude and refused to fix whatever issue was preventing me from using the car wash with my paid up to date monthly subscription. Once I left without using the car wash that I prepaid for with my subscription. I called the corporate office to see if they could figure out what the problem was. The corporate office said that my account was in good standing and paid up to date.

Yulia N

I have to update my review because I keep seeing same problem. The Tire shine on the passenger seat side keep messing my brand new white Mersedes SUV. First time it was so bad that I had to ask management to turn it off and run my car through the second wash with the function of Tire shine turned off. Still had to clean up with a rug afterwards. Today it happened again. Manager helped me to clean it up with the rug. But I noticed that my plastic cover above the tire has been scratched. I understand that it's a mechanical issue but it has to be fixed. I will give this place one more try. I loved the convince of this Wash so much at first. A bit sad and disappointed 😞 Most staff is good: location, vacuums, rugs, sprays. Everything is stocked well.

Abony James

Great car wash. My tires never truly get cleaned, but I get the $20 wash anyway. I may do some tire prep next time I go. It's always difficult to find the cleaning cloths to wipe the inside of the car down. It seems like there's not enough or they just don't restock. The employees are very friendly and helpful.

Akromas

Clean and efficient car wash. Vacuums actually work and have great suction. They supply micro fiber cloths, general and window cleaner.