United Hebrew of New Rochelle

Elaine Taylor-Gordon

The worst! Entrusting your loved one to this chaotic, disorganized facility should only be a last resort. We chose it for two reasons: Burke-trained PT and the ability to have visits by one’s dog. It is all downhill after that. The administrators were unequivocably inept; the right hand was on a different planet from the left hand. The “nursing staff” was in Lala land most of the time and the aides obviously hated working there. The food was inedible and patients never got the items they ordered. The public eating area was dingy and so institutional And physical surroundings were totally depressing. The PT was good but never on weekends. We were charged for ambulettes for cancelled appointments by outside physicians because someone neglected to ccordinate with someone else. They don’t do patient laundry or have laundry facilities on the premises that would permit family to do it there. Instead, they expect the family to drag it home, launder it and drag it back…if this is a first class rehab facility i shudder to think what the others are like. And let’s not talk about the onstaff physicians. My husband was discharged long before he was physically ready

Phillip Morgan

I have actually been in Rehab at United Hebrew twice this year, recovering from lung cancer surgery and then congestive heart failure. Each stay was approximately three weeks in length. Occupational and Physical Therapy got me back on my feet, thank you Ginu and Kelsey for all the professional expertise, you made me a better man. I’m doing well thanks to you both. I’ve actually learned to breathe through my nose after all the years of mouth breathing. Seriously, I love you both for all the hours of hard work and appreciated care. Also my nurse Jamie was also outstanding; hi Jamie! Thank you all. Sincerely, Phillip K. Morgan

Melissa Montoya

So my mother was being treated at the United Hebrew nursing home on Pelham road after suffering a fall at home. Several times I reached out to try to get in contact with the administration office and apparently i kept getting a voicemail. After having several concerns i finally said enough was enough. I drove down into New Rochelle from staten Island to see if I could speak to someone. entering the building I was greeted by a reception personal who had ABSOLUTELY NO CLUE AS HOW HE COULD HELP ME. (Lack of training if you ask me)He informed me that he was just a over night guard and new to the job. I informed him that I have been trying to get ahold of an administrator for several days and was not successful. The gentleman ask me to have my tempature taken and to have a seat. As I waited in the lobby I began to become more and more frustrated as people were walking around and carrying on with personal conversations. As I anxiously waited to speak with someone, I decided to call and try again to reach someone who may possibly help me. To my surprise after being transferred i heard the phone ring in a neighboring office near where I was sitting. As I quickly stood up to see whom will pickup the phone I witnessed that a dirty blonde hair lady in the office had forward me to voicemail as she chatted on a cell phone smiling and giggling. As I began to become even more frustrated due to the smell of cigarette in the lobby people were walking around as if they had nothing to do. Long story short after 45 minutes of waiting to speak to someone I soon realized that the only thing that "Grace" and the dirty blonde hair lady was concerned with was fassion, loosing weight, watches ,and makeup. The dirty blonde was thanking a lady by the name of GRACE. (Someone who was overly dressed to be working in a nursing home, if you ask me. Roughly after waiting for nearly an entire hour I was finally quite frankly fedup and couldn't endure the stench of cigarette. 2 days later my mother had to go back to the hospital with no return to the center. United Hebrew paints a good picture but administration seem to be more concerned about fashion and looks then they are of there patients. And family members need. If you love yourfamily choice elsewhere.

susan parker

Very disorganized and that’s not a good quality of a rehab especially for my 90 year old father. The intake manager Maria was wonderful and then it was all downhill.