U-Haul Moving & Storage of Westside Jacksonville

Brandon Keating

Immediately upon walking up to the desk the employees/attendants began bickering- arguing about who had to do the work to check me in. Mind you this is being done in front of my child who I work hard to instill the values of hard work. Next the employees rented me out the older of the two vans which were available. The part that bothered me the most was when I tried renting the van out another day the store itself seemed to deny the request while passing me along to a corporate dept. This was more of a hassle than anything. I will rent from enterprise next time because this entire ordeal was less than satisfactory. Mind you there are now fraudulent charges also on my card of which was used at only three places this being one of them. All in all I expected more from a national outfit and this entire rental was a waste of time. I sat on hold over 3 hours just so your local reps wouldn't have to do their $14hr tasks. Lastly, I was called after renting the van out another day (last day) and told I would no longer be able to rent it out because they have been paying cancelation fees to other renters that wanted it. So you made your lack of inventory out to seem to be my problem. Noted... Uhaul you lost a customer for good on this one

Shawn Bradley

Homeless squatting in the units along with the disrespectful staff I would not recommend this place to my worst enemy. I was lied to by the manager Jacob after they erroneously placed a lock on my unit stating non payment even though after reviewing my file there where no late fees associated with my account and I was paid until next month. He stated that he would refund me the amount because there was no lock smith available until pop a lock shows up and charges 140 and magically the lock smith who he stated was in Tallahassee was at my unit in less than 10 mins. So in conclusion unprofessional staff unsafe storage and a all around horrible experience!

Xandy Whaley

Great experience renting a 15' foot truck and a car trailer. The people are very friendly and helpful. Thank you!

David

The staff was very helpful I explained to them my situation how I try to book it online and I couldn't find the store where I want to pick up my truck if they did it for me