Address: 422 Outlet Center Dr, Queenstown, MD 21658, USA
Phone: +14108274341
Sunday: 11AM–7PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 10AM–7PM
Saturday: 10AM–7PM
tonya lambka
I spend thousands of dollars at carters a year because I have 5 grandchildren under the age of 10. I usually have no problems. My daughter sent my mother into this particular store to exchange some items for a bigger size. My newest grandson grew faster than we all expected.. She was told that 12 Mos is considered a bigger size than nine months and she would have to pay the difference. I just happened to get them on sale at the time of purchase. All she wanted was bigger sizes on the things that you had in stock and we accomplished nothing. Thankfully this is not the store I deal with mostly and will not be going back that's for sure. If you want a great carters experience consider the Crofton location or the Arundel Mills locations. They have three times the stock, better hours and better management!!!! Thanks for nothing!!!
Chris Shockey
Cashier got very snippy when we asked about a Veteran's discount.
Laurie Heisler (Dollhouse DIY)
Love the customer service here
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It’s easy to return it to one of our 850+ stores within 90 days. However, you cannot return your items Curbside, you must come into the store. If you're a Rewarding Moments(TM) member, no receipt needed! To return by mail, simply print a return label from MyAccount.
For Curbside: Park and call! When you arrive, open your email confirmation and call us. Pop the trunk and we'll pack it up. Contact free! For Pick Up Today: When you arrive, head inside and head to the cash registers with your email confirmation ready. Should be super quick!
You or whoever you designated as your pickup person while ordering can pick up your order.
You will have 14 days to pick up your order. If you can’t pick up your order within this 14-day window, we’ll cancel it and refund your purchase.
We are doing the following to keep you and your family safe: frequent cleaning, capping the number of guests in-store, and available face masks and gloves for you and our store teams.
Most items will be ready for Pick Up Today / Curbside Pickup within two hours of the time you place your order online. We'll send you an email when your items are ready for pickup. Place your order 2 hours before close for same-day pickup.
Employees sanitize their hands after each customer interaction and wear a mask during the entire process of fulfilling your order. When the associate brings your order to your car, they will place your order in the trunk or backseat to comply with social distancing.
Yes, they are required for all shoppers and employees at all of our stores.
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