ATM (Fifth Third Bank)

Jovany Kay

I always call them and they never pick up the phone. I always have to call customer service.

Leah

I, as a none customer, tried to cash a check written off of Fifth Third in the drive through where I am asked to come inside so they can “create a profile” for me. When I get inside they call to verify the check which was unsuccessful because no one answered their call. I am then told there will be a fee for cashing my check, in my situation came out to $8. I’m also asked to provide my phone number and SOCIAL SECURITY NUMBER. The teller told me I could open a free checking account to avoid the check cashing fee. Why so I can be charged other miscellaneous fees? No thank you! I currently work at a bank and have previous banking experience to tell you that none of your competitors in this market are going such lengths to get checks cashed. I’m absolutely baffled by my experience today and will continue to encourage people to bank elsewhere.

Mr. Wiley

Took a check written on their bank - wanted to charge me $5 to cash their check. I agreed then they said now we need to create a profile. All was good until the teller wanted my social. I said I’m not giving my social - she responds then I can’t cash the check. Moments before she could for $5. Lie much... Terrible customer service... I told her and this is the reason I don’t bank here. She said “good”. No wonder 5/3rd has a small number of banks in a bank town!

Craig List

Escrow goes up every other year even though insurance and taxes go down and mortgage rate is fixed. Hard to get a live person on phone. Local branch nice but slow. They will discard your ATM card if it gets stuck in machine in 2 days even though you call to say you'll get it Saturday because they love policy more than you.