Bergen Equestrian Center

Category: Equestrian facility

Address: 40 Fort Lee Rd, Leonia, NJ 07605, USA

Phone: +12013363370

Opening hours

Sunday: 9AM–5PM

Monday: Closed

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–5PM

Reviews

Fiat Lux

Aug 30, 2022

Disappointing experience. To begin with, when I first went there to inquire about the lessons they provide, their rates, etc, it was impossible to get a clear schedule of the classes. They offer individual lessons and, sure, these would not be on a schedule, they would depend on the trainer’s and rider’s availabilities, but they also do group lessons. To this day, I still do not understand why they don’t have a schedule of classes you could have access to in order to be able to pick the kind of lesson and time that work best for you. Then, at some point during the winter, they had to cancel a lesson due to the snow. They called me the evening before (the lesson was at 9.00 am the next morning) but I missed the call. Since it was an unknown number, I did not call back and did not know it was them. They made no other attempt (in the year 2022 when voicemails and emails exist….) to try and inform me that the lesson was canceled. I showed up the next morning and learnt about it just then. This felt particularly unprofessional and disrespectful considering that they expect you to cancel over 24h in advance if you cannot attend a lesson otherwise you will be charged for the lesson. I guess the civility does not go both ways. However, the biggest issue I encountered with them is that they stole from me. This is my point of view and they probably see things differently but, since they never bothered answering my questions, I have no way of knowing what their point of view is. Early March 2022, they charged me $280 (and by « charged me » I mean they took the money, without my knowledge nor my permission, through my credit card info) for I don’t know what (the price of a lesson was $140 and I had paid all the lessons I had taken). I sent them numerous emails asking what it was about (maybe it was justified, even though charging someone without letting them know isn’t a good way to do business, in my opinion, the payment could still be justified, I just wanted to know what I had been charged for – at this point, I was not complaining about it since I did not know what it was about) and, at best, the responses I got went like this: « thank you for bringing this to our attention, we will look into it and revert back to you ». They never reverted back. They never told me why I had been charged $280. They eventually stopped answering my emails asking for clarification. Which is why I feel they stole from me. Finally, when I told them (via email) that I would not be coming back, I asked them to confirm receipt of the email and to confirm deletion of my credit card info. They ignored my (simple and reasonable, I think) request. This is, without a doubt, one of the worst customer service experience I have ever had. It was also disappointing that grooming and tacking up wasn’t an automatic part of the lesson (staff does it for you unless you ask to do it yourself) as I always see this as an important way to connect / get to know the horse on the ground before the lesson, but since I am not American maybe this is just a cultural difference. Trainer was good and horses were mostly interesting. It seems that the horses are well treated. Will not go back. Strongly do not recommend.

Nastia

Aug 23, 2022

is it possible to help with the stables, I'm 14 years old, I'm ready to do anything)

Aneesha Krishnakumar

Jun 28, 2022

Worst customer service ever - I have been calling several times to cancel my lessons here and no one responds. Just interested in taking your money and not responding at all.

MARYANA ISKHAKOVA

Jun 9, 2022

Horrible, horrible instructor Katie! I’ve never seen such a terrible instructor in my life! She talked down to me as I’m a child who understands nothing. I never experienced such a horrible service in my entire life. And of course they charged for it 🤣🤣, but 10 min of abusive service was more than enough! I was shocked 😳 I never write negative reviews, but this one was just beyond any lowest expectations! And maybe this school is a great school, but after such service I’m never getting back here again. And what it tells me, if this is how she talks to an adult, she talks the same way to children

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Questions & Answers

What do you guys mean about volunteers starting from 13?

Laysha Chahin | Sep 29, 2021
April Neumann | Sep 29, 2021

We only accept volunteers that are at least 13 years old. However, we are not currently accepting any new volunteers at this time. Thanks for your question.

Can you volunteer here?

Lilian Lightning | Sep 30, 2018
Bergen Equestrian Center | Sep 30, 2018

We do consider volunteers starting at age 13. There is an application available in the office and we have a trial period process to make sure its a good fit. We look for weekend, event, summer camp, office as well as other types of volunteers.

Do you have any therapeutic riding programs, for either personal mental therapy and relaxationr or for the disabled?

James Toth | Sep 30, 2018
Bergen Equestrian Center | Sep 30, 2018

We do not offer therapeutic riding for hippotherapy needs. We do have an equine assisted therapy, learning and coaching program called A Stable Life. Check out the Stable Life tab on our website or give us a call for more information on this ground based program that does include riding and requires no horse experience.

Do you teach classes for Amazon Paso Fino?

Millie Velazquez | Sep 29, 2020
Bergen Equestrian Center | Sep 29, 2020

We have classes all the time, please call the office

Hi I was just wondering if I could lease a horse even though I am a intermediate?

Kelsey ‘s Life | Sep 30, 2019
Pinney "Phil" Wolman | Sep 30, 2019

You need to call the place directly.

What is trainer Carly's last name?

M Rosario | Sep 30, 2019
Pinney "Phil" Wolman | Sep 30, 2019

You need to call and ask management if they even give out that kind of info.

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Is there a lesson package for seniors?

Jennifer Lopez | Sep 30, 2018
Dell Polanco | Sep 30, 2018

They have different packages but not sure if they have that. Call them and check what options they have.

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Can you have birthday parties here?

Lilian Lightning | Sep 30, 2018
Bergen Equestrian Center | Sep 30, 2018

We do not currently offer birthday parties.

Sorry Here again Do you have to wear something fancy Dresses not really my thing and all but Can it Wear something basic?

riri lol | Sep 30, 2018
Bergen Equestrian Center | Sep 30, 2018

All you need to ride at the Bergen Equestrian Center are breeches, jeans or long pants, a fitted shirt (short or long sleeve) and weather appropriate outerwear layers. Boots with a half inch heel and a certified riding helmet are also required. Please no sandals, flip flops, shorts, dresses, tank tops, baggy clothes, sneakers or hiking boots.

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I'm thinking of going here it always closed if I look on the Website of yours and I've seen it and I thought it was beautiful can you maybe extend the 5:00PM to idk Maybe 7:00 no is fine I'm just suggesting Really wanting to go here.

riri lol | Sep 30, 2018
Bergen Equestrian Center | Sep 30, 2018

Our current hours are 9:00am - 8:00pm Tuesday-Friday, 9:00am - 5:00pm Saturday-Sunday and we closed on Monday. We welcome visitors during our open hours though you must check in with the office and be on a barn tour or have a riding lesson to be in the stable area. There is a viewing loung accesible via the office that visitors may watch the lessons and horses in the main indoor arena.

Do you have trails here for trail riding?

Lilian Lightning | Sep 30, 2018
Bergen Equestrian Center | Sep 30, 2018

No trail rides at this time.

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When are you open

Hyun Lee | Sep 30, 2018
Bergen Equestrian Center | Sep 30, 2018

Our current hours are 9:00am - 8:00pm Tuesday-Friday, 9:00am - 5:00pm Saturday-Sunday and we closed on Monday. We welcome visitors during our open hours though you must check in with the office and be on a barn tour or have a riding lesson to be in the stable area. There is a viewing loung accesible via the office that visitors may watch the lessons and horses in the main indoor arena.

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