Hampton Inn Visalia

Olesia Monakhova

I would like to report that I am completely dissatisfied with my stay at Hampton Inn Visalia on 06 – 07 July 2022 and with the Hilton Guest Assistance. I do not recommend booking your stay at Hampton Inn Visalia and if I can rate my stay – I would give it a minus five starts. The hotel charged me twice. I booked my stay with the points, but at check out they charged my credit card for 200 something dollars for the stay. It has been more than two weeks now that I’ve been constantly following up with the hotel manager and with Hilton Guest Assistance. The resolution I offered was easy – to either re-deposit the points back to my HH account or return the money back to my credit card that was charged at check-out. As of 22 July 2022 – no points or money was returned. I had to call my bank and dispute the charge. Hilton Guest Assistance Team was absolutely un-helpful. Every time someone new was replying to my requests. At some pint I had an impression I was speaking to a robot. On 16 July 2022 they replied they redeposited 3930 points to my account for my stay (I am sorry, but I paid 45 000 points for that stay); I continued following up; eventually today, on 22 July 2022 they replied that my reservation was booked for one adult with points, but the hotel charged me for the second guest in my room (my husband, who travels with me all the time). Seriously? Is this your explanation? Since when does Hilton charge the customers not per room but per guest? They do not keep the original email chain and a different person from Hilton Guest Assistance replies to your emails. They do always thank me for being a Diamond Member though. Well, I am about to re-consider as it seems the hotel chain, they way they treat their guests suffered the consequences of pandemic, I am about to switch to Marriott Bonvoy and stick to their hotels for all my future travels.

Gilad Zamir

Great location. Lots of parking. Very nice room. Very nice GYM, very good laundry roon (and cost just $2 for the whole cycle).

Manuel Richards

10pm check in on June 17th, very nice customer service reps at front desk. Check in was fast and east. Rooms are nice and beds are up to date. Stephanie gave us complimentary waters and some gourmet chocolate from Naturally Nuts specialty store in Visalia. The other Lady working was nice and they both brought us extra pillows for a good night's TV & rest. Thank you, Manuel R.

Jennifer Salazar

Everyone we spoke with seemed Friendly and welcoming, the room was very comfortable and cozy 😉......and they offered a hot breakfast that was delicious 😋