LKQ ABC Leominster

Jason Chouinard

I had recently purchased a new wheel for my car and I decided to have it returned. Upon returning the product, I was expecting to receive my money back for the wheel once it was picked up. The person at the desk told me that it should be picked up the day it was returned or latest next Friday. Two Fridays later and my wheel still hasn’t been picked up yet and nearly $500 hasn’t been refunded yet. I have to keep calling to see what the status is on my wheel for them to take action to it, but it just seems to me that they care about the situation at all. If it was just $100 or less, I wouldn’t care to much about it but it’s nearly $500 that I’m missing. Most days when I call (during business hours) nobody answers the phone so I have to constantly call every single week day. I’m not happy with the lack of care they have for people purchasing and refunding products.

Aaron Roberson

I have been patronizing this business for years. Totally worth the ride.

Lee Caron

I purchased an item from them off eBay for local pickup. The response was fairly quick (3 days I think, but excluding weekends it would have been next day) and provided clear and adequate pickup instructions. The facility was easy to find and access with the desk people being very friendly and efficient. After checking in and getting my receipt (which was accomplished in probably less than a minute) I did have to drive to another outbuilding to pick up the actual item but it was only across the parking lot and the desk personnel were very detailed as to where specifically I should go and park. It took warehouse personnel a few minutes to get to me once there, but it took them less than 20 seconds to find and bring me my item which had been fully wrapped to protect it in storage which I appreciate. (TL;DR) All and all, even though this is a limited experience, everyone I dealt with was courteous, friendly, professional, and efficient. I was there for less than 10 minutes and left satisfied.

Geraldo Magela Pereira

Very good