It sells good, high quality products. Some of the staff members are highly knowledgeable as well. But the store itself is rather poorly designed, overly modern, constricting. I don't like the design. But as for the products they are good the workers are mostly good. The prices can be high but its electronics so you may expect such.
Tim Hnic
Sep 12, 2022
Customer service sucks here. Unhelpful and they know nothing. As you can see here two employees stand there and giggle while I need help. (Also pic was taken with a Google phone just saying)
Isaias Rivera
Sep 3, 2022
Was good but one thing I suggest is having some one receiving the customers while the others work with the other customers!!!
I want an appt today to fix an iPhone problem and help installing apple wallet for covid vaccine info
How can I make an appointment for a new battery for my iPhone?
Patty Coleman | Sep 30, 2018
Roman Lukomski | Sep 30, 2018
You can make a reservation to get your battery replaced by going to Apple's support page, clicking on iPhone, clicking on Battery, Power & Charging, clicking on Battery replacement, and clicking on Bring in for Repair. Then login to your Apple account to select your phone and make an appointment.
Just pretend you want to buy something they'll help you then.
I need to make an appointment at Holyoke mall apple store
Linda Jo Butterfield | Aug 30, 2022
J Cronin | Aug 30, 2022
I would go online and make an appt at the Genius Bar. Matt was so kind and helpful. Highly recommend
do you have virtual intro classes MacBookPro in Spanish
Carol Parrish | Aug 30, 2022
Isaias Rivera | Sep 8, 2022
I would recommend more coordination between the staff... there should be a staff receiving the consumer, while the others are served!!! But overall it's a good store
how to make an appointment to help me with my apple id password.
Clara Dymnicki | May 2, 2022
Gary Schnaper | Jun 1, 2022
You can go online to make your appointment.
How do I make an appt to come into the store. I'm having issues with my phone.
I would or you will be waiting hours. You can make appointment there but you are gonna wait . Best to make appointment
I would like an appointment to have someone look at my IPOD which is 8-10 years old. One of the settings is causing it to repeat the same tune over and over ...it may be just a minor adjustment but if not I am interested in buying a new one.
James Kearns | Sep 29, 2021
Blanca Guzman | Sep 29, 2021
You can call apple and make appointment, or walk in just wait for some one to help, lam sure one of them will help.
What entrance should I enter to get to Apple store quickly? What floor is Apple store on ?
Jennifer Aubrey | Sep 29, 2021
Tony Boncore | Sep 29, 2021
Any entrance and go to the top floor. Practice social distancing and follow the arrows. Have fun shopping.
It's right by Target. If you're entering the mall from Target, turn to your left and the Apple Store is a couple stores on your left. You'll be on the top level.
Unfortunately, to get walk-in assistance at this store takes too long. Best option is go there and set up an appointment. No guarantees for specific dates though. However, before you go, backup your device and update to the latest version of OS, or they do it during the appointment and it takes too long to get done.
Yes, early appointments are preferred. Also, have him update to the latest OS version and take a backup of files the day before the appointment. They force you to do this there if not done prior to the appointment and it takes a loooonnnggg time; you have to be present in the store until it gets done; a major waste of time.
How do I make an Appt -if I didn't purchase my iPhone from your store?
Kathy Kyte | Sep 30, 2019
Michael Goldberg | Sep 30, 2019
Call them
How much do you charge to unblock an iphone? My son has an iphone and he forgot his password. He tried many different times and the phone disable itself.
Angélica Vázquez | Sep 30, 2018
DjBoston Bak3d | Sep 30, 2018
Good Question, Im not sure
I need a new battery for my iPhone 6. Do I need an appointment or can I just come in?
Robert Wise | Sep 30, 2018
DjBoston Bak3d | Sep 30, 2018
Need to make an appointment, Cause they have yo install it for you