Brookdale South Bay

Joan Twardy

My Dad was a Hospice resident at Brookdale South Bay for 7 months. He was completely independent at home until November 2021when he suffered a stroke necessitating placement in a long term care facility. He received excellent care until his passing in July 2022. The entire nursing and activity staff made him feel loved and welcomed. The staff was quick to notify me of any change to his plan of care, no matter how minor. As a retired Director of Nursing from New York, I am well aware of the challenges encountered in running a health care facility, and trust me, they are enormous. I could not possibly acknowledge all of the wonderful people who made my Dads final days happy, and at times joyful. They were amazing. My Dad’s own words to me said it all, “I have made a lot of nice friends here”. I miss my Dad terribly but have a sense of peace knowing that in his final days he was surrounded with love and comfort.

Anonymous

All the staff were very nice when I visited my family member.The nurses on 1st & 2nd shift are genuinely concerned with the health & safety of the residents. The reason why I gave this facility 2 stars is because the staff that work in the office are MIA alot, and trying to get a phone call back from the Executive Director is almost impossible. She apparently has too much on her plate. When you need to speak to her, she is either in a meeting or on a conference call. It is very frustrating to leave a voicemail & and have to repeatedly call back when you have an issue that is urgent and don't get a response back until days later.

paula santos

My Dad is so happy to be a part of this community of loving and caring staff at Brookdale South Bay! They are attentive, kind and caring individuals who go above and beyond to make him feel so loved and cared for. During a recent extended hospital/rehab stay, they coordinated a zoom call with the other residents, sent him a huge card signed by everyone and several staff have reached out to me numerous times to get updates on how he is doing. They love him so much and show it in so many ways and this makes me feel wonderful, too! We couldn't be happier that we chose Brookdale South Bay for my Dad to enjoy this special stage of his life.

Patriots 1964

Incredibly happy with Brookdale. We were so lucky to have been referred into their skilled nursing facility. It is so clean, inviting and well managed. The staff is responsive and the patients are entertained daily. The patients are obviously happy and very well cared for. The head Nurse is present and helpful. I’d give 10 stars if possible.