La-Z-Boy Furniture Galleries

Alex

Ordered 3 pieces of furniture. A couch, loveseat and some theater style recliners. We bought our furniture in early February if I remember correctly. Spent $8,000. We were told the furniture would arrive sometime in June, all 3 pieces at once. June came and went. We called in to check, and our theater recliners were sitting ready for delivery. We scheduled the delivery. Called in a few weeks later and our loveseat was sitting in the warehouse. We scheduled the delivery. Called a few weeks later, and our couch was ready for delivery, and it had conveniently arrived that day. We scheduled the delivery. We are beyond satisfied with the furniture itself, but the lack of customer service has been appalling. Not a single time did we receive a call letting us know any piece of our order had arrived. It’s been almost a half year and everything has finally arrived at our home. When customers spend untold amounts of money on furniture, proper expectations should be met, and they simply weren’t. I wouldn’t spend another dime at this location. Delays are expected, especially in 2022 with the workforce in its current decline. But I feel as if it was strictly about the sale, and not getting the customer a La-Z-Boy experience. Shame.

Janine Jones

Loved Tricia, its been an interesting experience. Warehouse lost a clearance piece we bought. However Jeff worked things out for us. So although there was a problem they were gracious and friendly. I appreciate they are trying to make a living while the ability to get the product takes longer. Can't wait to receive our furniture.

Gary Williams

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Shaun Kadlowec

Great furniture very helpful and friendly!