Le Méridien Boston Cambridge

Aingeal Blue

I didn’t get a chance to stay here - got COVID and had to call and I asked for a possible credit to use at a later date. Called on Tuesday before my Sunday stay and was assured that I could do this by customer service agent. She also said that I could call back within 4 days to give a new date as we were discussing two options. The customer service or lack of on my next call after that was horrible. If this wasn’t allowed just say so. It was worth asking. It wasn’t worth being berated, snapped at and left on hold for 15 minutes at a time because they didn’t want to check and give me an honest answer. I just booked into another hotel because if this is how they treat a customer over the phone imagine how they would treat one in person! Done with the whole Marriott chain after this.

Eric Kea

Execution needs work. This hotel is supposed to be more upscale for Marriott but feel like we would have been better off staying at a limited service Marriott brand for cheaper. First off, no valet parking or people to help with luggage. Again, hotel is supposed to be more upscale Marriott brand. Hotel does not have a sundries shop so no place to get a coke, OJ, etc. You have to walk a couple of minutes to a small gas station convenience store to get a drink, etc. At a limited service Marriott brand drinks and snacks are readily available. Ice machines only on two floors. Sucks to have to wait for elevators to a different floor to get ice. Ran into other guests with their ice buckets doing the same thing. All expressed frustration. Toilet seat in bathroom not tightened and about to fall off. I had to tightened it myself which is kind of gross and also ironic since engineering had to come fix something in the bathroom and ignored the toilet seat. You get one bathrobe in the bathroom. I guess significant others need to share the one bathrobe? Restaurant screwed up a food order. Things do happen but when you add up the issues the annoyance factor grows. Hotel brags about free coffee service in lobby and then provide no coffee on a weekend morning. Yes, labor is tight post COVID but if Marriott is going to charge premium price then service should be up to par. I am a Gold Elite member and entire stay was disappointing. Only saving grace was location. We were in town to visit MIT & Harvard with our going to start Senior year of high school teenager. Hotel is about equal walking distance between the two. If not for location would have probably given a one star review.

Elisabeth

Positive: The staff was wonderful and very kind. The breakfast buffet was top notch! Negative: The pillows...oh my lord. They were awful. I woke up about 5 times with the worst neck pain. Please invest in better quality pillows with firmer support.

Gayle Hanrahan

Frank checked us in just now. He was awesome! The service here is outstanding!!!!!